Customer Service Representative

Uline; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major distributor of shipping materials is seeking a Customer Service Representative in Tijuana. In this role, you will handle customer orders and inquiries using advanced technology. The ideal candidate should be bilingual in English and Spanish and possess a high school diploma (Bachelor's preferred). The position offers a competitive salary, health insurance, and various benefits, including training and paid time off. Join our committed team at a reputable company!

Servicios

Complete health insurance coverage

Multiple bonus programs

Paid holidays

Tuition Assistance Program

Formación

• High school diploma or equivalent; Bachelor's degree preferred.
• Prior customer service experience is a plus, but training is provided.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsabilidades

• Process customer orders and inquiries using technology in a call center.
• Communicate with customers over phone, email, and chat.
• Help customers navigate Uline's website and online ordering.
• Become knowledgeable about products and solutions to assist customers.

Conocimientos

Bilingual (English / Spanish)

Customer service experience

Educación

High school diploma or equivalent

Bachelor's degree

Descripción del empleo

Customer Service Representative

Pay from $35,500 pesos per month to $38,000 pesos per month

Mexicali Branch

Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800

Complejo Tecnológico Nicoya

Mexicali, B.C. Mexico 21607

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!