Customer Service Representative

Metso Outotec; Irapuato; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading engineering firm is seeking a Customer Service Representative in Irapuato, Guanajuato. The role involves ensuring customer satisfaction through evaluation of inquiries, quote coordination, and problem-solving. Candidates should excel in communication and possess a customer-centric attitude. This position offers hybrid work opportunities and a commitment to professional growth.

Servicios

Occupational healthcare

Major medical insurance

Flexible work environment

Extensive learning opportunities

Formación

• Ability to handle customer inquiries effectively.
• Strong verbal and written communication skills.
• Knowledge in engineering drawings and technical specifications.
• Ability to manage multiple priorities effectively.

Responsabilidades

• Provide exceptional service to customers and sales managers.
• Process inquiries and proposals accurately.
• Collaborate with various departments for timely solutions.
• Proactively resolve customer concerns.

Conocimientos

Customer Service

Communication

Detail Orientation

Problem Solving

Tech Savvy

Herramientas

Excel

Word

PowerPoint

SAP (SD and MM modules)

Descripción del empleo

Introduction

Introduction

We are seeking a Customer Service Representative to join our Market Area Sales and Service Mexico team. You will be responsible to perform all necessary functions to ensure customer satisfaction. Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion, you will report to the Manager, Customer Service

This position is mainly located in Irapuato, Guanajuato MX.

Team you belong to

You will join a team of Customer Service experts dedicated to providing solutions to Sales Manager and Customers.

We work closely with internal stakeholders, such as Sale Account Managers and Technical Sales Support. Our team culture is all about providing the best solutions for the customer and stakeholders.

What you’ll do

• Make an Impact: Provide exceptional service to end-users and sales managers by handling purchase orders, pricing requests, and technical queries with expertise and efficiency.
• Lead with Quality: Ensure that customer inquiries and proposals are processed quickly and accurately, and manage sales order entry and coordination to meet customer expectations.
• Collaborate Across Teams: Work closely with Sales Managers, Account Managers, Purchasing, Engineering, and Production to ensure timely and cost-effective solutions for all customer needs.
• Be a Problem Solver: Proactively address and resolve any customer concerns or challenges while maintaining the highest standards of professionalism and customer care.
• Drive Success: Expedite proposals and coordinate activities with various departments to meet delivery requirements and customer timelines.

Who you are

• Customer-Centric: You understand the importance of delivering exceptional service and have a passion for making customers happy.
• A Clear Communicator: You have strong verbal and written communication skills and are able to articulate information clearly to both customers and internal teams.
• Detail-Oriented: With your knowledge of engineering drawings, business transactions, and technical specifications, you’re able to make informed decisions and provide accurate pricing, quotes, and solutions.
• Adaptable & Solutions-Focused: You remain calm under pressure and can actively engage in problem-solving while balancing multiple priorities.
• Tech-Savvy: Proficient in Excel, Word, PowerPoint, and experience with SAP (SD and MM modules) is a plus.

What's in it for you?

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, Major medical insurance, healthy living rewards, mental well-being services.
• Compensation and rewards- Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, you can call Samuel Méndez, HR Manager at [e-mail]

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.