Customer Service Ops – Click & Collect Specialist

Liverpool Perinorte; Cuautitlán Izcalli; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading retail company is seeking an individual for the Customer Service Operations role in Cuautitlán Izcalli. The position involves managing order flow, resolving issues, and enhancing customer experiences. Ideal candidates should have 2-3 years in customer service and a solid understanding of supply chain processes. This role offers competitive pay, performance bonuses, and opportunities for growth in a dynamic environment.

Servicios

Performance bonuses up to 30%

Paid training

Food vouchers

Comprehensive insurance

Growth opportunities

Formación

• Minimum 2-3 years of experience in Customer Service, Operations, or a related role.
• Hands-on experience with Supply Chain or Logistics workflows required.
• Strong problem-solving skills; able to take ownership.

Responsabilidades

• Identify and assess customer needs; provide efficient solutions.
• Coordinate with various departments to resolve issues.
• Monitor order and shipment exceptions to ensure on-time delivery.

Conocimientos

Problem-solving skills

Time management

Interpersonal skills

Attention to detail

Communication skills

Educación

Bachelor's degree in business, marketing, supply chain, or a related field

Herramientas

Zendesk

Microsoft Office (Excel, PowerPoint, Word)

Descripción del empleo

A leading retail company is seeking an individual for the Customer Service Operations role in Cuautitlán Izcalli. The position involves managing order flow, resolving issues, and enhancing customer experiences. Ideal candidates should have 2-3 years in customer service and a solid understanding of supply chain processes. This role offers competitive pay, performance bonuses, and opportunities for growth in a dynamic environment.