Customer Service Inbound

Concord Servicing; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico City is looking for a Customer Service Representative to handle incoming calls, resolve customer inquiries, and maintain documentation. Applicants should possess excellent communication skills and be bilingual (English/Spanish) to effectively interact with clients and coworkers. In addition to a competitive salary, the role offers various bonuses and benefits including medical and life insurance, making it a great opportunity for those looking to grow in a service-oriented environment.

Servicios

Medical Insurance

Life Insurance

Dental Insurance

Salary

Internet Bonus

Vouchery Bonus

Performance Bonus

Formación

• Ability to communicate effectively with the public and coworkers.
• Friendly, courteous, and helpful demeanor.
• Ability to read and interpret documents such as manuals.

Responsabilidades

• Answer incoming calls from customers and provide information.
• Complete paperwork needed for resolutions to inquiries.
• Handle irate customers professionally.
• Assist other operational groups with tasks as needed.
• React productively to change and handle other tasks as assigned.

Conocimientos

Excellent communication skills

Customer service skills

Bilingual (English/Spanish)

Knowledge of loan calculations

Proficiency in Word, Excel, Outlook

Descripción del empleo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

• Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
• Comply with all applicable laws and regulations as they pertain to each call.
• Handle irate customers in a professional manner.
• Assist operational groups with tasks and/or projects as needed.
• Able to react to change productively and handle other tasks as assigned.

Requirements

Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.

• Excellent customer service skills (friendly, courteous and helpful)
• Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
• Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary

Benefits

• Salary 10,600 mx
• Internet Bonus 400 mx
• Bonus 7,000mx
• Vouchery Bonus 2,000mx
• Medical Insurance
• Life Insurance
• Dental Insuranc