Customer Service Home Office

Tata Consultancy Services; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading IT services company in Guadalajara is seeking a Customer Service Representative who enjoys engaging with customers and resolving their issues. Responsibilities include communicating through multiple channels, providing expert answers about products and services, and collaborating with internal teams. The role offers fantastic benefits, stable schedules, and opportunities for career development within the SaaS industry.

Servicios

Food vouchers

Private health insurance

Fully paid training

Salary increases based on performance

Formación

• At least 1 year of relevant work experience.
• Ability to multi-task, organize, and prioritize work.
• Excellent verbal, written, and interpersonal skills.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.

Conocimientos

Excellent phone etiquette

Verbal and written communication

Multi-tasking

Organizational skills

Descripción del empleo

Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer\'s needs
• Data entry in various platforms

Qualifications

• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Details

• Job Title: Customer Support Representative
• Job Location: Guadalajara, Mexico
• Job Type: Onsite - Work from office

Overview

The ideal candidate loves talking to people and proactively solving issues. You will be the frontline support for our users and administrators, troubleshooting issues and ensuring a positive experience with our products. You\'ll learn the foundations of our business model and gain exposure to cross-functional teams within the SaaS industry.

What You’ll Do

• Respond to and resolve customer inquiries of varying complexity within established SLAs
• Deliver a positive, customer-centric approach to issue resolution
• Manage and document customer cases, updates, and tasks in our ticketing system
• Review and process customer forms and documentation
• Serve as a Subject Matter Expert (SME) for designated products and support processes
• Collaborate with Product, Customer Success, Account Management, and other internal teams
• Suggest process improvements to enhance the customer experience

Why Join

Join one of the biggest IT services companies in the world. You will have opportunities for growth, learning, and collaboration in a dynamic environment. We seek Junior Customer Support Analysts who want to learn and develop their career in the SaaS industry.

What We Offer

• Fantastic benefits from the first day: food vouchers, private health insurance, and more
• Fully paid Monday to Friday training; earn 100% of your salary from day one
• Stable schedules with two days off a week
• Salary increases based on performance

EEO/Inclusive Culture

We promote an inclusive culture and are committed to equity across gender, abilities, LGBTQIA+, religion, race, and ethnicity. All opportunities are based on these principles.