Customer Service Assoc Manager, Tijuana

Pepsico; Tijuana; Presencial; MXN 1,260,000 - 1,621,000; Jornada completa

Descripción de la vacante

A leading global beverage and snack company is seeking a qualified candidate to ensure operational excellence and uphold safety standards in Tijuana, Baja California. This role requires a Bachelor's degree in Industrial Engineering or a related field, along with significant experience in manufacturing and warehousing. Responsibilities include ensuring compliance with service objectives, resource management, and fostering a culture of innovation. Competitive compensation and a flexible work environment is offered.

Servicios

Competitive compensation

Flexible work environment

Dynamic and inclusive culture

Formación

• 8+ years of experience in manufacturing or energy-intensive industries.
• 3+ years of experience in warehousing & customer service.
• Experience in Management and development of Personnel.

Responsabilidades

• Ensure compliance with business execution plans to meet service objectives.
• Facilitate the proper use of materials and inputs.
• Develop strategies to improve supply chain areas.

Conocimientos

Leadership

Problem solving

Strategic planning

Teamwork

Fluency in English

Focus on results

Educación

Bachelor's degree in Industrial Engineering, Mechanics or related field

Master's degree

Herramientas

SAP

Lean Six Sigma

Descripción del empleo

Responsibilities

Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo.

As a world-class company, we seek excellence in everything we do from launching a new product to executing it at the point of sale.

We need talented and innovative people who are passionate about what they do.

PepsiCo Mexico currently has a broad portfolio of food and beverage products, such as Sabritas, Gamesa, Quaker, Pepsi, Obela, and Sonric's, leading brands in snacks, cereals, soft drinks, isotonic beverages, and cookies markets respectively.

Our vision is to be the global leader in convenient foods and beverages by winning with purpose.

"Winning with purpose" reflects our ambition to win sustainably in the market and integrate the purpose in all aspects of the business.

Main Purpose

Satisfy the service needs of our internal and external clients through impeccable execution at an optimal cost, fostering an environment of continuous improvement and guaranteeing that our people feel they are in the best place to work, complying with PepsiCo standards, regulations and internal and external national and international regulations, developing models of growth and involvement as well as a culture of autonomy in personnel through a team-based organization.

What You Will Be Doing

• Comply with the execution plans and programs, achieving the service objectives of our clients.
• Administration of the assigned Budget complying with the AOP.
• Ensure / Facilitate the proper use of inputs and materials.
• Facilitate that each of the functions is developed in line with business expectations through a continuous coaching environment.
• Ensure that all Safety / Health and environmental standards are met, as well as all national, international and PepsiCo legal requirements.
• Participate in regular food safety self‑inspections in your area, as well as in periodic MIP audits.
• Develop and lead improvement strategies, continuing to support other areas of the supply chain (Logistics, supplies, traffic, Order Planning, Discovery, Productivity, IT, Production and Sales).
• Ensure the correct administration of the finished product flow through inventory controls, good distribution practices, input and output controls to ensure good business results, as well as satisfied customers.
• Guarantee the correct use of the company's resources, ensuring compliance with the regulations for use and operating policies for the safekeeping, handling and distribution of the finished product, optimizing cost.
• Promote a culture of effectiveness, innovation and autonomy through the implementation of the transformation model (MOTOR), providing resources and focusing the integrating team to achieve the objectives through the Front line.
• Ensure the analysis of the key indicators of the SMC using the Lean Six Sigma methodology that help us find the root causes to define a forceful and focused plan that will lead us to achieve the Productivity objective.
• Guarantee the variable compensation model aligned to the needs of the business by monitoring the indicators to compensate our people based on their results, managing to improve job satisfaction at the best cost.
• Define and develop indicators of electricity, water and CO₂ emission consumption to implement communication, awareness and follow‑up strategies in order to meet the business goals.
• Plan and ensure the conservation and maintenance of the company's assets (racks, forklifts, HH, buildings, etc.) with the follow‑up of the AOP initiatives, as well as the controls and / or daily operational incidents that are reported to achieve operational continuity and service to our customers.

Qualifications

Basic Qualifications

• Bachelor's degree in Industrial Engineering, Mechanics or related field.
• 8+ years of experience in manufacturing industries, transportation, or energy‑intensive consumption industries.
• 3+ years of experience in the warehousing & customer service area.
• Experience in Management and development of Personnel.
• SAP knowledge.
• Requirements of the quality system, programs and procedures.
• Knowledge of Lean Six Sigma or Belt.
• Fluent in English proficiency.
• High focus on results.
• Leadership and teamwork.
• Ability to solve problems and make strategic decisions.
• Strategic planning and high sense of organization, focused on achieving excellent results.
• Agent promoter of change and organizational development.
• Innovative.

Preferred Qualifications

• Master's degree.
• Experience in the food industry.

Overview (Secondary Language)

What can you expect from us?

• Competitive compensation.
• A flexible work environment that promotes a healthy balance between personal and professional life.
• A dynamic and inclusive culture.