Customer Service And Inside Sales Representative

Watts Water Technologies; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading water solutions company is seeking a Customer Service and Inside Sales Representative for a hybrid role. This position involves engaging with customers, managing inquiries, and ultimately converting leads into sales. The ideal candidate should possess strong communication skills, be bilingual in English and Spanish, and have experience in customer service or sales. The role offers competitive compensation and comprehensive benefits. This is a fantastic opportunity to contribute to innovative water solutions.

Servicios

Competitive compensation

Comprehensive medical and dental coverage

Paid Time Off

Professional development opportunities

Formación

• 2+ years in a customer service or inside sales role.
• Proven ability to convert inquiries into sales.
• Strong understanding of product/service features.

Responsabilidades

• Act as the first point of contact for customer inquiries.
• Provide product information and manage orders.
• Utilize consultative selling techniques to drive sales.

Conocimientos

Bilingual: English / Spanish

Customer interaction management

Sales conversion skills

Strong communication skills

Educación

Bachelor’s degree in Business or Marketing

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Job Title

Customer Service and Inside Sales Representative

Position Details

Remote type: Hybrid | Locations: Mexico City, Mexico | Time type: Full‑time | Posted: Today | Job Requisition ID: –

Company Overview

We’re Watts. Together, we’re reimagining the future of water. For 150 years, Watts has built best‑in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions.

Key Responsibilities

• First point of customer contact for inquiries relating to pricing, product information, deliveries, product availability and shipping information.
• Provide accurate information about products, services, order status, RGA’s credits, etc.
• Manage order through delivery process with all department stakeholders.
• Act as a liaison between customers and Watts’ manufacturing/shipping departments to ensure pending orders ship out on time.
• Respond to inbound sales inquiries via phone, email, chat, or other channels, qualifying and prioritizing leads based on their potential to convert.
• Engage with prospective customers to understand their needs, provide detailed product/service information, and address any questions or concerns.
• Utilize consultative selling techniques to convert leads into sales, identifying opportunities to upsell or cross‑sell additional offerings.
• Maintain an in‑depth understanding of the company’s products/services, including features, benefits, and competitive advantages, to effectively communicate with customers.
• Accurately log customer interactions, sales activities, and follow‑ups in the CRM system.
• Manage leads with the sales team through the sales pipeline, ensuring timely follow‑up and conversion.
• Collaborate with marketing and customer service teams to deliver a seamless and consistent customer experience.
• Meet or exceed individual sales targets and contribute to overall team goals.
• Monitor and report on key performance indicators (KPIs) related to sales activities.
• Provide post‑sale follow‑up to ensure customer satisfaction, addressing any issues or concerns promptly.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred, but not required.
• 2+ years in a customer service or inside sales role; experience in a similar industry is a plus.
• Bilingual: English / Spanish.
• Proven ability to manage customer interactions and convert inquiries into sales.
• Strong understanding of product/service features and benefits.
• Consistent history of meeting or exceeding sales targets and performance metrics.
• Proficiency with Microsoft Office, CRM systems, and ability to maintain accurate records.
• Excellent written and verbal communication skills.

Employee Core Competencies

• Collaborate Across Workgroups
• Communicate Effectively
• Deliver High Quality Work
• Drive for Results
• Focus on the Customer
• Initiate Positive Change

Management / Supervision

None

Physical Requirements

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Work in office environment. May occasionally be required to perform job duties outside the typical office setting.

Benefits

• Competitive compensation based on your skills, qualifications and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.
• Learn more about our benefit offerings here.

EEO Statement

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

How We Work

At Watts, our culture is team‑oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.