Customer Relationship Management Trainee

BMW Group; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company in Mexico is seeking a Customer Relationship Management Trainee. This role involves supporting the management of internal processes related to finance, purchasing, and legal departments, while coordinating special projects and events. Candidates should be recent graduates with strong analytical skills and good communication abilities, and will assist with CRM analytics, manage budgets, and maintain compliance with data privacy regulations. This is a unique opportunity to develop within a globally recognized brand.

Formación

• Recent university graduate in a relevant field.
• Up to 2 years of experience in analysis, marketing, sales, or project management.
• Intermediate English skills, both spoken and written.

Responsabilidades

• Support management of internal processes with finance, purchasing, and legal departments.
• Collaborate on special projects and events across teams.
• Develop CRM analytics for Latin American importers.

Conocimientos

Analytical skills

Communication skills

Teamwork

Proactivity

Attention to detail

Educación

Recent graduate in Business Administration, Marketing, Industrial Engineering, Economics, or related fields

Herramientas

CRM tools

Data analysis tools

Descripción del empleo

IT’S ENTHUSIASM THAT MOVES PEOPLE.

SHARE YOUR PASSION.

At BMW, our marketing teams are constantly developing moving communications to reflect the special nature of our products and brand. And everyone has a role to play in shaping the next chapters in our pioneering story. So whether you're passionate about analysing insights and data, developing new marketing strategies or creating innovative campaigns that capture our unique brand spirit, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success.

Customer Relationship Management Trainee

BMW Mexico

As Customer Relationship Trainee, you will support the management and administration of internal processes related to finance, purchasing, and legal departments, as well as coordinate special projects and events in collaboration with various teams. You will have the opportunity to work with suppliers, assist with purchase requisitions, and ensure compliance with data privacy regulations. Additionally, you will contribute to CRM analytics development for Latin American importers, prepare monthly reports for dealer rankings, and coordinate surveys targeting prospects. You will also collaborate with creative agencies to develop visual materials and manage customer segmentation for marketing campaigns and events.

What awaits you?

• Manage the area budget and support internal processes with Finance, Purchasing, and Legal departments.
• Collaborate on special projects and events across different teams.
• Support supplier management and internal purchase requisitions.
• Ensure compliance with data privacy regulations and maintain weekly status updates.
• Develop CRM analytics for Latin American importers and prepare monthly dealer ranking reports.
• Coordinate prospect surveys (online, test drive, and lost sales) and collaborate with creative agencies on visual materials.
• Manage customer segmentation for marketing campaigns and events to optimize targeting.

What should you bring along?

• Recent university graduate, preferably in Business Administration, Marketing, Industrial Engineering, Economics, or related fields.
• Up to 2 years of work experience, preferably in analysis, marketing, sales, or project management.
• Basic knowledge of data handling, analysis, and CRM tools.
• Strong analytical skills and the ability to work with large volumes of information.
• Good communication skills and ability to work effectively in a team.
• Proactive, organized, and detail-oriented.
• Intermediate level of English, both spoken and written.
• Basic knowledge of data privacy regulations is a plus.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.