Customer Quality Engineer

Autoliv; Aguascalientes; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Quality Engineer to ensure customer satisfaction and drive quality improvements. This role involves leading multidisciplinary teams to address quality issues, coordinating activities for customer satisfaction, and validating corrective actions. The company offers an attractive compensation package and a commitment to gender pay equality, making it a great opportunity for those passionate about quality assurance and customer relations. Join a team that values continuous improvement and recognizes your contributions through various awards and events.

Servicios

Recognition awards

Company events

Family events

University discounts

Formación

• Bachelor's degree required for the position.
• Proficiency in Microsoft Office is essential.

Responsabilidades

• Lead multidisciplinary teams to resolve customer quality issues.
• Ensure customer satisfaction through effective communication and documentation.
• Promote continuous improvement and monitor customer scorecards.

Conocimientos

Problem-solving skills

Proficiency in Microsoft Office

Experience with customer portals

Educación

Bachelor's degree

Descripción del empleo

Customer Quality Engineer

What you’ll do:

1. Provide proper follow-up to all quality issues related to the customer by leading the multidisciplinary team.
2. Coordinate all activities to ensure customer satisfaction meets expectations.
3. Drive multidisciplinary team to problem resolutions.
4. Promote customer standpoint at plant level.
5. Promote continuous improvement and zero defects culture.
6. Ensure customer satisfaction through timely 8D responses and PPAP approval.
7. Maintain proper documentation in systems.
8. Primary contact for external quality issues.
9. Communicate customer claims to the plant.
10. Lead customer 8D investigations.
11. Validate corrective actions’ effectiveness to prevent reoccurrence.
12. Monitor the customer scorecard.
13. Provide timely responses to the customer.
14. Coordinate external sorting activities.
15. Obtain PPAP approval for engineering changes.
16. Update and monitor customer portals.
17. Lead customer visits related to quality issues.

What is required:

• Bachelor’s degree
• Proficiency in Microsoft Office
• Experience with customer portals
• Problem-solving skills

What’s in it for you:

• Attractive compensation package
• Recognition awards, company events, family events, university discounts, and more perks.
• Commitment to Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, gender identity and/or expression, age, disability, or any other characteristic protected by law.