Customer Operations Specialist

SESO; Monterrey; Híbrido; MXN 559,000 - 934,000; Jornada completa

Descripción de la vacante

A leading agribusiness software company in Monterrey seeks a Customer Operations Specialist to support the delivery of services to customers. This role involves building and configuring webforms, collaborating with the Customer Success team, and ensuring efficient customer experiences. The ideal candidate is detail-oriented, a fast learner, and fully bilingual in English and Spanish. Join us to improve the lives of agricultural workers through innovative solutions.

Formación

• Thrive in a fast-paced environment with a learning mindset.
• Proficiency with productivity tools and quick learning of new tools.
• Strong ownership mindset with a hands-on approach.

Responsabilidades

• Build and configure document/data management webforms using no-code tools.
• Collaborate with the Customer Success team for HR onboarding needs.
• Execute data entry and QA tasks including form testing.

Conocimientos

Detail-oriented

Fast learner

Time management

Problem-solving

Bilingual in English and Spanish

Herramientas

Anvil

Task management tools

Slack

Descripción del empleo

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.

Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.

Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50.

As our Customer Operations Specialist, you will play a critical role in supporting the delivery of Seso’s services to our customers. This role ensures each customer experience is personalized, accurate, and efficient. You’ll work closely with our Customer Success team while collaborating frequently with Worker Operations, Visa Operations, Product, and Engineering.

The ideal candidate is detail-oriented, a fast learner, and able to balance multiple priorities across teams. You will encounter complex challenges, sometimes under tight deadlines, and are expected to implement both short-term fixes and long-term process improvements.

Responsibilities

• Build and configure document/data management webforms using no-code tools (e.g., Anvil).
• Collaborate with the Customer Success team to understand HR onboarding needs for new and returning farmworkers.
• Translate those needs into streamlined workflows and webforms tailored to each customer.
• Execute data entry and QA tasks, including manual data input, form testing, and error troubleshooting.
• Provide technical phone and email support to internal teams and customers.
• Maintain proactive communication on project status and deliverables.
• Manage customer-specific solutions from setup to delivery within defined timelines.
• Work closely with Product and Engineering teams to report bugs, recommend improvements, and test feature enhancements.
  
  

Skillset

• Thrive in a fast-paced, ever-evolving environment with a learning mindset.
• Proficiency with productivity tools (e.g., task management, shared docs, Slack) and the ability to learn new tools quickly.
• Familiarity with no-code platforms such as Anvil (useanvil.com) is a major plus.
• Strong ownership mindset with a proactive, hands-on approach.
• Excellent time management and structured problem-solving skills.
• Demonstrated passion for supporting the agricultural industry and its workforce.
• Fully bilingual in English and Spanish (preferred)

Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.