Customer Experience Trainee

Bayerische Motoren Werke Aktiengesellschaft; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global automotive company in Mexico City is looking for a Customer Experience Trainee to manage Salesforce requests and enhance customer service processes. The ideal candidate should have a bachelor's degree in a related field, be fluent in Spanish and English, and possess strong analytical and communication skills. This is an excellent opportunity for those who enjoy a dynamic working environment and want to advance their career in customer service.

Formación

• Maximum 2 years of experience within customer service or operations, focusing on data management and reporting.
• Experience in user training and support for Salesforce functionalities is preferred.
• Proven track record of identifying and implementing process enhancements.

Responsabilidades

• Support the configuration, maintenance, and continuous improvement of the Salesforce platform.
• Follow up on development requests and tickets related to Salesforce functionality.
• Collaborate with internal stakeholders to align priorities.

Conocimientos

Analytical skills

Communication skills

Problem-solving abilities

Stakeholder collaboration

User training

Educación

Bachelor’s degree in Business, IT, or a related field

Herramientas

Salesforce

Descripción del empleo

Overview

BMW Financial Services. It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.

Customer Experience Trainee.

As Customer Experience Trainee you will be responsible for managing development requests and tickets related to Salesforce functionality, ensuring timely resolution and proper documentation. They will work closely with various internal departments, including Customer Care, Operations, IT, and Sales, to align priorities and ensure a unified customer experience (CX) approach. Additionally, the Salesforce Specialist will identify business needs, update our FAQ system, participate in the definition and testing of new features, and ensure data accuracy across all Salesforce-related tools and integrations. They will also prepare process documentation and user guidelines, as well as extract data and insights to support the CX team’s strategic decision-making.

Responsibilities

• Support the configuration, maintenance, and continuous improvement of the Salesforce platform to enhance customer service processes.
• Follow up on development requests and tickets related to Salesforce functionality, ensuring timely resolution and proper documentation.
• Identify business needs across departments and translate them into functional requirements for Salesforce developments.
• Collaborate with internal stakeholders (Customer Care, Operations, IT, Sales) to align priorities and ensure a unified customer experience (CX) approach.
• Feed and update the FAQ system within Salesforce by identifying recurring inquiries and information gaps.
• Participate in the definition, documentation, and user acceptance testing (UAT) of new Salesforce features and improvements.
• Extract data and insights from Salesforce reports and create dashboards to support the CX team’s strategic decision-making.

Qualifications

• Bachelor’s degree in Business, IT, or a related field.
• Maximum 2 years of experience within customer service or operations, focusing on data management and reporting.
• Strong analytical and problem-solving abilities, excellent communication skills, and proficiency in stakeholder collaboration.
• Experience in user training and support for Salesforce functionalities is preferred.
• Proven track record of identifying and implementing process enhancements.
• Fluency in both Spanish and English is required.

Closing Date

Closing Date: 23rd August, 2025.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.