Customer Experience Advocate

Boldr; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer experience company in Mérida seeks a Customer Advocate to interact with customers and address their inquiries. The role involves providing accurate information with empathy, performing problem tracking, and working collaboratively with teams to enhance customer satisfaction. Ideal candidates are driven, detail-oriented, and have a passion for client satisfaction, with a basic knowledge of cloud applications. Join us to help grow our mission of creating meaningful work in communities worldwide.

Formación

• 6 months to 1 year of customer service experience in email, phone, or chat support.
• Excellent reading comprehension and communication skills.
• Ability to learn new technologies quickly.

Responsabilidades

• Interact with customers to provide and process accurate information.
• Perform problem tracking and documentation.
• Deliver service excellence and maximize customer satisfaction.

Conocimientos

Customer orientation

Analytical thinking

Effective communication

Time management

Herramientas

Google Drive

Google Sheets

Google Docs

MS Office

Descripción del empleo

A leading customer experience company in Mérida seeks a Customer Advocate to interact with customers and address their inquiries. The role involves providing accurate information with empathy, performing problem tracking, and working collaboratively with teams to enhance customer satisfaction. Ideal candidates are driven, detail-oriented, and have a passion for client satisfaction, with a basic knowledge of cloud applications. Join us to help grow our mission of creating meaningful work in communities worldwide.