Customer Care Specialist (phone)

Scale Jet; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An international e-commerce company seeks a Customer Care Specialist for a remote role. Ideal candidates should be fluent in English with call center experience and excel in providing empathetic support. Responsibilities include handling customer inquiries via phone, documenting interactions in the CRM, and collaborating to resolve issues. This position offers a chance to work in a caring team focused on transforming family fun with innovative products, promoting active play and family connections.

Formación

• Experience in a customer-facing role, ideally call center or Amazon support.
• Ability to handle tense situations with patience and empathy.
• Willingness to work during US business hours (9 AM - 5 PM EST/PST).

Responsabilidades

• Provide phone-based support to customers courteously and effectively.
• Handle inquiries related to orders, shipping, and product issues.
• Log all customer interactions accurately in the CRM system.
• Collaborate with departments to resolve escalated issues.

Conocimientos

Fluent English speaker with a clear US accent

Previous experience in call center or Amazon phone support

Strong verbal and written communication skills

Tech-savvy and quick to learn new systems

Proactive and organized

Herramientas

CRM tools

Call management systems

Descripción del empleo

About the job Customer Care Specialist (phone)

Our Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for Customer Care Specialistfor a full-time remote job.

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The ideal candidate has a background incall centers, reception, or Amazon customer service, and knows how to handle even the most challenging conversations with kindness and professionalism.
About the company:

The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.

The company prides itself on exceptional customer service and offer comprehensive warranties, including options for natural disaster protection. For those passionate about creating products that inspire active play and foster family connections and who thrive in a collaborative, customer-focused environment this company offers a great opportunity to elevate a career.

Requirements:

• Fluent English speaker with a clear US accent.
• Previous experience in call center, receptionist, or Amazon phone support roles is necessary.
• Patient, empathetic, and able to de-escalate tense situations.
• Strong verbal and written communication skills.
• Comfortable using CRM tools and call management systems.
• Proactive, organized, and able to multitask in a fast-paced environment.
• Tech-savvy and quick to learn new systems.
• Availability during US business hours (9 AM 5 PM EST/PST).
• A kind, calm attitude and a genuine desire to help others.

Key Responsibilities:

• Providephone-based supportto the company customers in a courteous, clear, and effective manner.
• Handle inquiries related to orders, shipping, product issues, warranties, and returns.
• Remain calm, empathetic, and solution-oriented especially when assisting frustrated customers.
• Accurately log all customer interactions in our CRM system.
• Collaborate with other departments to resolve escalated issues efficiently.
• Continuously look for ways to improve the customer experience.
• Represent the company brand with integrity and care in every interaction.
• Work for a market-proven, fast-growing company.