Customer Account Coordinator (On Site - Andares, Guadalajara)

Innteci - Quid - Bgwi; Colima; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics firm in Mexico is seeking a Junior or Mid-Level Specialist to manage customer inquiries, support account managers, and oversee the order processing. The successful candidate will possess a BS in Business Management or related field, with 1-4 years of experience in a customer service or logistics role. The job includes responsibilities in managing shipments and maintaining relationships with stakeholders. A strong customer service mindset and proficiency in MS Office are essential for this role.

Servicios

Above legal benefits including vacation and medical insurance

Flexible working hours

Work From Home option after anniversary

Formación

• 1-3 years in customer service or similar role preferred.
• Experience in Import/Export and logistics environment is preferred.
• Willingness to learn and adapt in ambiguous situations.

Responsabilidades

• Manage outbound order receipt and processing.
• Support Account Managers with specific customer inquiries.
• Track shipments and update the system.
• Communicate issues to the Trade team.

Conocimientos

Customer service mindset

Strong organizational skills

Time management skills

Proficiency in MS Office

Very good verbal and written English communication skill

Record-keeping and tracking shipping

Educación

BS in Business Management or related field

Herramientas

Contact Management Systems

Database software

Inventory Software

Order processing systems

Descripción del empleo

Responsible for servicing external and internal customer needs and proactively participating in the operation process

Junior

• BS in Business Management, Economics, Marketing, International Trade, or Industrial and / or Process Engineer or equivalent years of experience
• From 1 up to 3 years in a similar role is preferred.
• Responsible for portfolio of account(s) under general supervision

Mid

• BS in Business Management, Economics, Marketing, International Trade, or Industrial and / or Process Engineer or equivalent years of experience
• 3 - 4 years in a similar role is preferred.
• Responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship
• Profound knowledge on rules, regulations / laws for own (relatively complex) working area.
• Notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.

Key activities and general responsibilities

• Outbound order receipt / Inbound purchase write-up & Processing
• Receive and process orders / purchase write up
• Assure ownership of operational costs.
• Validate Quality Assurance approval of vendor / item and certification link.

Logistics (Inbound)

• Follow up in a timely matter on a production-ready date with the supplier.
• Close communication with the Quality Assurance team for shipment approvals.
• Import product into the USA, according to the purchase terms.
• Follow up the release of shipments with Steam Shipping Lines, terminals, and Customs brokers.
• Provide the finance team with the necessary information about each shipment and keep track of payment status.
• Manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.
• Track shipments and update the system.

Sales Support

• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues / challenges to the Trade team.
• Support Sr. Trader, Sales Executives, and Commodities / Account Specialists in efforts to gain and retain customers / vendors including logging appropriate information (e.g., contact information) into CRM.
• Create sales / purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

• Experience in an Import / Export, Customer Service, and local logistics environment is preferred
• Proficiency in MS Office.
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative / proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

• Prestaciones superiores a las de Ley (+Vacaciones / Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
• Monday to Friday, 8 : 00am-5 : 00pm or 9 : 00am-6 : 00pm (daylight saving / summer time)
• After anniversary, 1 day to be WFH
• Indefinite contract after training period