Coordinador / A-Marketing

Marriott Worldwide; Tepic; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global luxury hotel brand is looking for a candidate to promote brand awareness and maximize sales revenue while maintaining guest loyalty. The role involves recognizing upsell opportunities, explaining sales presentation details, and providing exceptional guest service. Duties include answering guest inquiries, following company policies, and maintaining positive relationships with colleagues. If you have a passion for vibrant hospitality and an energetic attitude, consider this exciting opportunity at a premier hotel in Mexico.

Responsabilidades

• Promote brand awareness internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Recognize up-sell opportunities and enhance guest experiences.
• Encourage purchases of preview packages or tours.
• Explain sales presentation details to potential owners.
• Verify eligibility for preview package sales/tours.
• Offer complimentary gifts to guests.
• Answer guest questions about services.
• Record and relay messages accurately.
• Follow company policies; maintain a clean appearance.
• Welcome and acknowledge guests professionally.
• Prepare written documents and answer phones properly.
• Maintain positive relationships with colleagues.
• Comply with quality assurance standards.
• Perform physical tasks as required.
• Execute reasonable job duties as requested.

Descripción del empleo

Job Responsibilities

Promote awareness of brand image internally and externally.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.

Encourage guests or callers to purchase or schedule preview package sales / tours.

Explain details and requirements related to attending a sales presentation to potential owners.

Verify that individuals meet eligibility requirements for preview package sales / tours prior to scheduling a tour for a Marriott vacation club property.

Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).

Answer guest questions about property facilities / services.

Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.

Perform other reasonable job duties as requested by Supervisors.

Equal Opportunity Statement

• Marriott International is an equal opportunity employer.
• We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
• We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Company Profile

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.

Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next.

Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra: Detox.Retox.Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Location

W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico