Consumer Services Specialist

Azista USA Inc.; A distancia; MXN 782,000 - 1,130,000; Jornada completa

Descripción de la vacante

A technology conglomerate is seeking a full-time remote Consumer Services Specialist to assist customers with inquiries and issue resolution. The role requires strong interpersonal and communication skills, problem-solving abilities, and the capacity to enhance customer satisfaction. A Bachelor's degree in relevant fields is preferred, along with previous experience in customer-facing roles. Join this innovative team and contribute to an exceptional customer experience.

Formación

• Ability to enhance customer experience and address needs effectively.
• Excellent problem-solving and multitasking abilities.
• Previous experience in customer-facing roles is a plus.

Responsabilidades

• Assist customers with inquiries and resolve service issues.
• Ensure an excellent customer experience and maintain relationships.
• Handle communications across various channels effectively.

Conocimientos

Proficiency in Consumer Services

Interpersonal and Communication skills

Problem-solving abilities

Multitasking

Educación

Bachelor’s degree in relevant fields

Descripción del empleo

Azista USA, Inc. is the U.S. subsidiary of Azista Industries Private Limited, a global technology conglomerate. The company specializes in advanced materials, composites, satellite manufacturing, post-satellite data analytics, and electronic products. Azista serves a wide array of industries, including commercial aerospace, military aerospace, defense, space launches, and spacecraft. Our innovative solutions are designed to meet the varied needs of our global clientele.

Company Description

Azista USA, Inc. is the U.S. subsidiary of Azista Industries Private Limited, a global technology conglomerate. The company specializes in advanced materials, composites, satellite manufacturing, post-satellite data analytics, and electronic products. Azista serves a wide array of industries, including commercial aerospace, military aerospace, defense, space launches, and spacecraft. Our innovative solutions are designed to meet the varied needs of our global clientele.

Role Description

This is a full-time remote role for a Consumer Services Specialist. The primary responsibilities include assisting customers with inquiries, resolving service issues, ensuring an excellent customer experience, and maintaining positive relationships with clients. The Specialist will handle consumer communications across various channels and provide timely and effective solutions to enhance customer satisfaction.

Qualifications

• Proficiency in Consumer Services and Customer Service management
• Strong Interpersonal and Communication skills, both verbal and written
• Proven ability to enhance Customer Experience and address customer needs effectively
• Excellent problem-solving and multitasking abilities
• Ability to work independently and collaboratively in a remote environment
• Previous experience in customer-facing roles is a plus
• Bachelor’s degree in relevant fields is preferred