Collections Representative

Nissan Motors; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company located in Aguascalientes is seeking a Collections representative. The ideal candidate will handle delinquent accounts through effective negotiation and provide high-quality customer service. Requirements include a high school diploma, fluency in English, and a basic understanding of the auto finance industry. Join the team for opportunities in career growth and a comprehensive benefits package while making a significant impact in the organization.

Servicios

Career growth and learning opportunities

Comprehensive benefits package

Formación

• High school diploma required for this role.
• Must be fluent in English for effective communication.
• Need to have a basic understanding of auto finance.

Responsabilidades

• Negotiate resolutions for past due accounts.
• Provide customer service by adhering to a call plan.
• Resolve customer disputes and concerns regarding account status.

Conocimientos

Basic understanding of the auto finance industry

Empathetic with difficult situations

Active listening

Excellent Customer Service Techniques

Fluent English

MS Office Intermediate

Educación

High school diploma

Bachelor’s degree

Descripción del empleo

Location(s): Aguascalientes
Job Schedule: Full time-On site
Education Requirement: High school diploma

Overview

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation. We are currently looking for a Collections representative to join our team in Aguascalientes.

In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

A Day in the Life

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and consumer.
• Researches and finds a solution for customer disputes, questions and concerns related to the account status and delinquency.
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.

Who We’re Looking for

Required:

• Education requirements: High school diploma
• List of required skills and qualifications: Basic understanding of the auto finance industry, empathetic with difficult situations & active listening
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English
• MS Office Intermediate
• Ability to perform work onsite at Aguascalientes
• Availability to work 48 hours per week

Desired:

• Bachelor’s degree

What You’ll Look Forward to at Nissan

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

EEO Statement: Nissan Mexicana hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a background check due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE
People are our most valuable asset, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs, feels respected, valued, and heard. Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

Aguascalientes, Aguascalientes, Mexico