Cloud Technical Solutions Engineer, Infrastructure, Serverless (English, Spanish)

Google Inc.; Ciudad de México; Presencial; MXN 500,000 - 800,000; Jornada completa

Descripción de la vacante

A prominent tech company in Mexico City is looking for a Cloud Technical Solutions Engineer to provide expert support for serverless deployments. The role requires bilingual communication in English and Spanish, and involves troubleshooting technical issues. Candidates must possess a degree in a relevant field, along with experience advocating for customer needs. The position offers opportunities to work in a global team dedicated to enhancing Google's cloud services.

Formación

• 2 years of experience troubleshooting technical issues.
• Ability to communicate effectively in English and Spanish.
• Experience in serverless architecture and related technologies.

Responsabilidades

• Resolve issues related to serverless deployments for customers.
• Act as an expert for internal stakeholders.
• Advocate for customer needs within product teams.

Conocimientos

Fluent in English

Fluent in Spanish

Troubleshooting technical issues

Customer advocacy

Knowledge of multi-node environments

Educación

Bachelor’s degree in a relevant field

Herramientas

Google Cloud Platform (GCP)

Docker

Descripción del empleo

Cloud Technical Solutions Engineer, Infrastructure, Serverless (English, Spanish)

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

This role requires you to work in a shift pattern or non‑standard work hours as required, including weekend work. Please submit your resume in English – we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, a related technical field, or equivalent practical experience.
• 2 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Ability to communicate in English and Spanish fluently to interact with regional customers and stakeholders.

Preferred qualifications:

• Experience diagnosing issues in multi‑node environments, specifically targeting concurrency, cold starts, and resource throttling.
• Experience with Google Cloud Platform (GCP) (e.g., Cloud Run, Functions) or equivalent services.
• Knowledge of TCP/IP, Routing, and Load Balancing, with the ability to troubleshoot connectivity between serverless triggers and VPC resources.
• Understanding Cloud IAM (e.g., Roles/Service Accounts) and OAuth 2.0 to resolve authentication and access control failures.
• Familiarity with Docker and OCI‑compliant images, including the ability to debug containerized runtimes within platforms like Cloud Run.
• Proficiency in HTTP/S, DNS, and TLS protocols to identify request‑response latency and connectivity gaps.

About the job

The Google Cloud Platform team helps customers transform and build what’s next for their business—all with technology built in the cloud. Our products are developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers—developers, small and large businesses, educational institutions and government agencies—see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes to use technology to connect with customers, employees and partners.

In this role, you will own important customer issues, in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, coding/scripting. Our Technical Solutions team is focused on customer needs; you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Responsibilities

• Work with customers on production serverless deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an in-depth understanding of Google Cloud's serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer‑reported issues; build tools to enable faster diagnosis.
• Act as a consultant and subject‑matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a global team of engineers and consultants to ensure 24‑hour customer support.
• Understand customer issues and advocate for their needs with internal Product and Engineering teams to improve the product and drive production excellence.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.