Client Success Manager

Zipdev; México; A distancia; MXN 923,000 - 1,293,000; Jornada completa

Descripción de la vacante

A leading remote consulting company is looking for a Client Success Manager to manage client accounts and drive retention and growth. The ideal candidate has over 5 years of experience in Client Success, proficient in Hubspot CRM, and fluent in English. This role offers flexible remote work with competitive benefits including vacation days and health reimbursements.

Servicios

Remote work

Vacation: 10 business days

Health Care Reimbursement

Continuous Learning Bonus

Longevity Bonus

Formación

• 5+ years of experience in a Client Success or Account Management role.
• Fluent spoken and written English (C1/C2).
• Experience in a B2B service, agency, or staffing company.

Responsabilidades

• Own and manage a dedicated portfolio of client accounts.
• Proactively identify and execute on expansion opportunities.
• Serve as a strategic partner to your clients.

Conocimientos

Client Success management

Strategic communication

Data analysis

Relationship building

Consultative mindset

Herramientas

Hubspot CRM

Descripción del empleo

Responsibilities

• Own and manage a dedicated portfolio of client accounts with a focus on retention and growth.
• Proactively identify and execute on expansion opportunities.
• Serve as a strategic partner to your clients, conducting regular business reviews (QBRs), providing value and uncovering future needs.
• Build and maintain strong, trusted relationships with key client stakeholders, from hiring managers to executives.
• Collaborate with internal Recruiting and Talent Success teams to ensure a high-quality delivery experience.
• Manage all commercial conversations, including contract renewals and negotiations for new services.
• Ensure timely and effective resolution of client inquiries, requests, and concerns.

Requirements

What You Bring:

• 5+ years of experience in a Client Success or Account Management role with direct ownership of revenue targets (NRR, upsell quotas).
• Proficiency using Hubspot CRM.

• Fluent spoken and written English (C1/C2) is required.
• Experience in a B2B service, agency, or staffing company is strongly preferred.
• A consultative and strategic mindset; you can understand a client’s business problems and position effective solutions.
• Polished and articulate communication skills, with experience leading strategic conversations with senior-level clients.
• Ability to use data to build a business case and present performance metrics in client reviews.
• Capable of building rapport and relationships with clients in a remote environment.
• A track record of working effectively with internal teams to deliver a great client experience.
• Remote Work Experience.

Benefits

• Work remotely Monday – Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it’s REMOTE?!!

One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!