Client Manager

Sandi Solutions; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading market research platform company is seeking a Client Manager to ensure client success through effective project management and communication. You will connect with clients, oversee project quality, and manage expert onboarding. The ideal candidate has a Bachelor's degree, 5+ years' experience in project management, and excellent English skills. This full-time position offers a salary of 66,000 MXN, and work is remote in Mexico.

Formación

• 5 years of project management experience is required.
• Fluent in English is necessary.
• Ability to manage client expectations effectively.

Responsabilidades

• Synthesize client requirements to select appropriate facilitators.
• Oversee project quality to enhance client satisfaction.
• Attend client meetings to represent process and relay interests.
• Manage onboarding and engage selected experts.

Conocimientos

Project Management

Client Communication

Problem Solving

Analytical Skills

Teamwork

Empathy

Educación

Bachelor's degree

Descripción del empleo

Our Client is a qualitative market research platform company that enables engagement with curated groups of experts to help companies achieve product market fit. Their clients use these insights to explore how products can be developed, how to address nuanced market shifts, and to learn about the impact of emerging trends. They are some of the most innovative companies in the world, relying on the company to provide unique access to knowledge that is needed immediately and through a more dynamic approach than traditional research (i.e. in-depth interviews, focus groups, quantitative surveys). Instead, their platform helps recruit the right market talent and facilitates interactive conversations, leveraging proprietary and proven processes for actionable knowledge exchanges that yield into a range of reports and content.

Client Manager Role Overview

The Client Manager has the role of a program manager, helping clients find success on the platform by understanding their needs and ensuring the operations leaders deliver success. The role reports directly to the head of Product and to the CEO as there is no role more critical to the success of each client.

Responsibilities

• Understand and synthesize client requirements in concise write-ups to attract and select the right facilitator and experts for each project.
• Oversee facilitators and engagement managers on active projects to ensure quality of all aspects impacting client satisfaction and delight.
• Detect anomalies via dashboards and take proactive measures to keep projects on process.
• Attend client scoping, pre‑launch, and check‑in meetings and represent the process to the client while relaying client interests back to the company.
• Oversee the quality of the expert recruiting resources and offer guidance to improve campaigns with empathy and urgency.
• Oversee the onboarding process and coordinate outreach to activate selected experts into engagements.
• Proactively align project management with leadership and sales on priorities including staffing, onboarding, facilitation, engagement, and deliverables.
• Recruit and manage staffing, onboarding, and support resources.
• Display excellent client‑facing professional communication.
• Provide input on product and processes related to internal operations tools, the client experience, and facilitator experience.
• Be vocal about your needs.
• Set expectations clearly and manage resources effectively to meet the expectations.
• Be a proactive problem solver who takes ownership for outcomes.
• Demonstrate accountability and teamwork in all aspects of the job.

Key Measures of Success

• Operational KPIs (Onboarding, Live, Support, Early Staffing Detection, OpsSpot)
• Customer success and satisfaction
• Facilitator process adherence
• Operational process adherence

Requirements

• Bachelor’s degree (required)
• Project Management: 5 years (required)
• English (required)
• Work location: Remote in México

Benefits

• Salary 66,000 MXN (Honorarios)
• Remote in México