Client Engineer - Cloud API & Customer Success (Mexico City)

Glia Technologies, Inc.; Ciudad de México; Presencial; MXN 552,000 - 921,000; Jornada completa

Descripción de la vacante

A tech company providing advanced digital solutions is seeking a Client Engineer in Mexico City. This role involves helping customers resolve complex technical issues and providing guidance on integrations. The ideal candidate has over 4 years of experience in software development or customer support, strong communication skills, and a customer-oriented mindset. Join a dynamic team and contribute to enhancing customer experiences.

Servicios

Competitive salary and stock options

Access to the latest tools and equipment

Sports compensation

Diversity events

Formación

• 4+ years in software development, customer support/service, support engineering, or related.
• Strong customer empathy.
• Excellent reading, listening, and writing skills in English.
• Good knowledge of RESTful technology.
• Ability to communicate complex issues.

Responsabilidades

• Resolve technical inquiries with customers and partners.
• Set up complex technical integrations.
• Conduct effective troubleshooting on bugs and defects.
• Guide customers through complex technical solutions.
• Collaborate with Engineering and Product Management.

Conocimientos

Customer empathy

Communication skills

Problem-solving

Understanding of RESTful technology

Technical troubleshooting

Educación

Bachelor’s Degree in Software Engineering, Computer Science or equivalent

Herramientas

JIRA

Slack

Descripción del empleo

A tech company providing advanced digital solutions is seeking a Client Engineer in Mexico City. This role involves helping customers resolve complex technical issues and providing guidance on integrations. The ideal candidate has over 4 years of experience in software development or customer support, strong communication skills, and a customer-oriented mindset. Join a dynamic team and contribute to enhancing customer experiences.