Chief of Staff

Xendit; Estado de México; Presencial; MXN 1,249,000 - 1,607,000; Jornada completa

Descripción de la vacante

A leading payment solutions provider in Mexico seeks a Chief of Staff to oversee the launch of operations across Latin America. In this role, you will work closely with the LATAM GM, executing high-priority projects and collaborating with various teams to ensure optimal and efficient operations. You will need at least 3 years of experience in strategy or operations, fluency in English, and a proven ability to thrive in fast-paced environments. This position offers a significant level of autonomy and impact.

Formación

• 3+ years of experience in strategy or operations roles.
• Fluency in English is mandatory.
• Experience in fast-growing startups or high-performance environments.

Responsabilidades

• Execute high-priority projects to achieve company goals.
• Collaborate across teams to solve problems.
• Support day-to-day operational tasks.

Conocimientos

Analytical thinking

Project management

Cross-functional collaboration

Communication

Detail orientation

Herramientas

Google Workspace

Descripción del empleo

Xendit main focus is to build the most advanced payment rails for Southeast Asia, LATAM, and the world. We are a payment provider that helps businesses make payments simple, secure and easy for customers, by providing a suite of world-class APIs. We currently serve local SMEs to some of the world’s largest tech startups and giant-sized businesses. We process millions of transactions monthly, growing 30% month on month for the last 4 years. We are trusted and backed by global top-10 VCs, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious Y-Combinator (S15).

About the Job

As Chief of Staff, you will work closely with our LATAM GM on launching Xendit across Latin America. You will be part of the team that defines the best launch strategy in the region, identifying the countries, products, regulatory frameworks, competitive environments, and appropriate value propositions to ensure a successful launch of Xendit.

Additionally, your role will be multidisciplinary, where you will need to collaborate with various areas of the organization, implementing the necessary processes and tasks to ensure optimal and efficient operations.

Your role will also demand:

• Execute high priority projects to ensure we achieve our goals
• This role comes with great autonomy allowing you to identify problems, carry out analysis, design solutions and execute them
• Collaborate with different teams within the company to identify, review and solve problems
• Monitor communications with stakeholders in other Xendit offices.
• Lead meeting preparation and debrief, creating agendas to ensure efficiency and summaries to maximize stakeholder return on time
• Work on multiple projects in parallel that will require you to be adaptable across multiple functions
• Some previous projects have involved: identifying new business opportunities, hiring talented people, measuring KPIs for different teams, creating SOPs to establish operations processes
• Assist in preparation of reports, pitch decks, and presentations
• Support execution of day-to-day operations, including but not limited to external communications, merchant operations, sales operations, financial operations, etc.
• In other words, do whatever it takes to make Xendit succeed in LATAM

What we’re looking for

• You have a track record of being number 1 in several different areas
• You are a hyper-logical thinker
• You’re a fast learner and comfortable working under tight deadlines and in a fast-paced environment
• You are curious in nature and interested in making an impact
• You can demonstrate this through various projects you have been involved in
• You can make a good business case and convince people to help you execute
• Detail oriented and comfortable with solving problems
• Able to prioritise urgent and important requests to manage daily workload
• Team player and comfortable with working across functions and engaging with multiple stakeholders
• Understands working within operations to deliver best customer experience
• Communicate well across teams and cultures
• Are fluent in English (mandatory).
• Believe in constantly learning and improving. This includes being open to feedback and coaching for improvement.
• You thrive on autonomy and have proven you can push towards a goal by yourself
• You communicate well across teams

Minimum Qualifications

• 3+ years of professional experience in strategy, operations, or similar roles
• Residing in Mexico or willing to relocate to Mexico
• proficiency in English
• Prior experience supporting senior leadership (e.g. VP/Director/C-suites)
• Experience working in fast-growing startups, scale-ups, or high-performance environments
• Exposure to cross-functional projects spanning multiple teams or geographies
• Strong organizational and documentation skills
• Excellent written and verbal communication skills, with experience using Google Workspace
• Demonstrated project management capabilities
• Ability to effectively manage and collaborate with multiple stakeholders

Preferred Qualifications

• Experience working on regional scaling tech companies in B2B/B2C, SaaS, e-commerce, or payments startup environment
• Previous exposure working in projects that involve multidisciplinary knowledge (sales, ops, finance, legal, compliance)