Call Center Team Lead – Sales

RemZen; Cuernavaca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading call center is seeking a Call Center Manager in Cuernavaca, Morelos, with strong sales and leadership skills. The ideal candidate is expected to lead a team of sales agents, monitor team performance, and drive results while ensuring excellent customer experiences. The position offers a competitive salary along with government benefits and a stable work environment. Candidates must have native or near-native English proficiency and relevant supervisory experience.

Servicios

Competitive salary

Government benefits (IMSS, paid vacation, holidays, etc.)

Stable, professional work environment

Opportunities for leadership growth

Access to the 'Zen Zone' for employee relaxation

Performance bonuses

Company events

Formación

• Native or near-native English proficiency (C1–C2).
• Proven sales experience and prior team lead/supervisory experience in a call center (preferred).
• Residing in Cuernavaca or able to commute daily.

Responsabilidades

• Lead, coach, and motivate a team of call center sales agents.
• Monitor team performance to ensure sales targets are met.
• Provide training, feedback, and support to improve sales results.
• Handle escalated calls to ensure an excellent customer experience.
• Prepare reports and collaborate with management on strategy.
• Maintain a positive, high-performance work environment.

Conocimientos

Sales expertise

Leadership skills

Coaching skills

Communication skills

Problem-solving skills

Descripción del empleo

Location: Cuernavaca, Morelos

Schedule: Monday–Friday

Compensation: Competitive Salary + Government Benefits

About the Position

We are looking for a Call Center Manager with strong sales expertise and leadership skills. If you speak English at a native or near-native level, and want a stable Monday–Friday role with full benefits, this position may be a great fit.

Key Responsibilities:

• Lead, coach, and motivate a team of call center sales agents
• Monitor team performance and ensure sales targets are met or exceeded
• Provide training, feedback, and support to improve productivity and sales results
• Handle escalated calls and ensure an excellent customer experience
• Prepare daily/weekly reports and collaborate with management on strategy
• Maintain a positive, high-performance environment

Requirements

• Native or near-native English proficiency (C1–C2)
• Residing in Cuernavaca or able to commute daily
• Proven sales experience and prior team lead/supervisory experience in a call center (preferred)
• Strong coaching, communication, and problem-solving skills
• Goal-driven with the ability to motivate and guide a team

What We Offer

• Competitive salary
• Government benefits (IMSS, paid vacation, holidays, etc.)
• Monday–Friday work schedule
• Stable, professional work environment
• Opportunities for leadership growth and performance bonuses
• Access to the "Zen Zone," a private room with amenities for employee relaxation
• Events and more…

How to Apply

Send your CV in English to [e-mail] with the subject line: Team Lead – Call Center Sales.