Call Center Com Inglés

María Romero; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A major HCM industry leader is seeking a Customer Support Specialist to provide remote assistance to employees in Mexico. In this role, you will handle payroll-related inquiries via phone and email, delivering exceptional customer service. Ideal candidates will have over a year of experience in customer service, be bilingual in Spanish and English, and be proficient with Microsoft Office. This position offers flexible hours and a competitive salary in a supportive, remote environment.

Formación

• 1+ year of experience in a customer service or call center environment.
• Fluent in both Spanish and English with good written and verbal skills.
• Strong patience and empathy while resolving customer issues.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Patience

Empathy

Proficiency with Microsoft Office Suite

Descripción del empleo

Overview

Now Hiring: Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

⏰ Hours: Must be available for 8-hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: $17,000 CAD monthly

About the Role

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you\'ll support employees via phone and email on payroll-related inquiries. We’re looking for service-driven individuals who can communicate clearly, stay patient, and act with urgency. If you’re bilingual, customer-focused, and looking for a long-term remote opportunity with an enterprise organization — this is for you.

Required Skills & Experience

• 1+ year of experience in a customer service or call center environment
• Fluent Spanish & English (written and verbal)
• Strong patience, empathy, and urgency when resolving customer issues
• Proficiency with Microsoft Office Suite

What You’ll Do

• Provide phone and email support to employees regarding payroll inquiries
• Deliver exceptional customer service while troubleshooting issues
• Use internal tools, systems, and process knowledge to resolve cases
• Document interactions accurately and maintain service quality standards