Bilingual Troubleshooting Support

Tutenlabs; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A remote services company is seeking candidates for a remote position primarily focused on processing inbound and outbound calls while providing technical support for energy management systems and automation. Ideal candidates will have strong Spanish and English language skills, be flexible in their work schedule, and possess remote troubleshooting skills. This role offers a comprehensive benefits package including vacation days and support for studies.

Servicios

Flexible schedule

Day off on birthday

Superior vacation days

Support for studies, training, and languages

Formación

• Flexibility to work various shifts and availability for overtime.
• Reliable power supply and wired high-speed Internet for remote work.
• Collaborative mindset.

Responsabilidades

• Process inbound and outbound call center phone calls.
• Create and process ticket requests documenting work performed.
• Provide telephone support for customers using multiple EMS interfaces.
• Monitor installations and prepare reports for optimizing energy usage.

Conocimientos

Native Spanish

Advanced English (C1)

Remote Troubleshooting skills

Ability to communicate technical information

Capability to prioritize tasks

Educación

Active Student or Bachelor's degree in engineering

Descripción del empleo

Overview

Location: This position is 100% remote — where we prioritize candidates in Mexico and Colombia!

Responsibilities

• Process Inbound and outbound Call Center Phone calls
• Create and process Ticket Requests documenting work performed.
• Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
• Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
• Direct on-site third-party personnel supporting the technical troubleshooting process.
• Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.
• Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.

Minimum Requirements

• Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
• Language proficiency, native Spanish and advanced English (C1).
• Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
• Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
• Capability to communicate technical information in an accessible manner to non-technical personnel.
• Collaborative mindset.

Desirable Requirements

• Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.
• Great interpersonal skills and Excellent inclination for learning new systems.

Benefits Package

• 100% remote work.
• Flexible schedule.
• Day off on your birthday.
• Reduced hours on Fridays.
• Superior vacation days.
• Sick leave days.
• Moving day off.
• Support for studies, training, and languages.
• Referral program.
• We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.

If everything you've read makes sense to you, apply now so we can get to know you!