Bilingual Senior Customer Care & Collections Representative

Randstad México, S. de R.L. de C.V; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios de atención al cliente busca un profesional para ofrecer soporte y educación a clientes sobre servicios, resolver problemas y establecer relaciones positivas. Se requiere fluidez avanzada en inglés y experiencia previa en cobros. Ofrecemos un salario base mensual de MXN$24,000 antes de impuestos, más beneficios adicionales como vales de despensa y servicios médicos.

Servicios

Vales de despensa

Seguro médico mayor

Seguro de vida

Fondo de ahorro

Bono navideño

Descuentos en líneas de AT&T Wireless

Formación

• Fluidez avanzada en inglés para interactuar con clientes de EE. UU.
• Experiencia previa de 1 año en cobros.

Responsabilidades

• Asistir a los clientes con educación post-venta sobre servicios.
• Resolver problemas de los clientes mientras se está en la llamada.
• Desarrollar y monitorear soluciones de servicio.

Conocimientos

Manejo de emociones de clientes

Resolución de problemas

Uso de computadora

Escucha activa

Construcción de relaciones

Educación

Preparatoria

Descripción del empleo

You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post‑sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provide status updates to the business client and Sales Branch based on shared expectations.

Responsabilidades

• Ability to deal with a variety of customers.
• Ability to explain and sustain different charges on bills.
• Ability to create a sense of urgency on our customers to help them get current on their accounts.
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.
• Build relationships and provide excellent customer service in all different interactions.
• Resolve the customer’s issue while on the phone.
• Need to be creative and innovative.

Experiencia

• Advanced English Fluency to engage with U.S. customers.
• Previous 1 year collection experience, bac

Habilidades

• Be capable of managing a variety of customer emotions and requirements.
• Establish positive relationships with customers during every interaction.
• Listen, respond, and resolve consistently on every call throughout your shift.
• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

Conocimientos

High school

Educación

Preparatoria

Key Benefits

Changing the speed of business comes with many rewards –starting with your paycheck.

Monthly Base Salary: MXN$24,000 (before Taxes)

Monthly Grocery vouchers: MXN $1,583 every 14 days

Monthly Restaurant vouchers: MXN $1,267 every 14 days

Major medical Insurance

Life Insurance

Saving Fund

30 days of Christmas Bonus

Vacation days, plus three personal days, onsite medical and more.

50% discount on five lines of AT&T Wireless service.

Paid starting from your first day of training, including some benefits like meal and grocery vouchers.