Bilingual Quality Lead – Call Center Excellence

Importante empresa del sector; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A Latin American consulting firm is seeking a Bilingual Quality Coordinator to oversee quality processes in a Call Center environment. This role requires a Bachelor's degree and at least 2 years of relevant experience, along with strong English proficiency. Responsibilities include managing calibration activities, producing quality reports, and enhancing team skills. The company offers a competitive salary with bonuses and additional benefits to promote employee well-being.

Servicios

Competitive net base salary

Quarterly bonus

Grocery vouchers

13% savings fund contribution

Statutory benefits

12 paid discretionary rest days

Company-sponsored events

Direct employment contract

Formación

• Minimum of 2 years of experience in a comparable role.
• English proficiency at B2 level or ideally C1 level.

Responsabilidades

• Plan and manage calibration activities ensuring alignment with quality standards.
• Perform reviews of evaluation databases to confirm acceptable thresholds.
• Produce reports on quality indicators to support continuous improvement.
• Develop team skills through coaching sessions and calibration exercises.

Conocimientos

Strong leadership capability

Results orientation

Customer-centric mindset

Team management and collaboration

Educación

Bachelor’s degree in Economics, Business Administration, or a related field

Descripción del empleo

A Latin American consulting firm is seeking a Bilingual Quality Coordinator to oversee quality processes in a Call Center environment. This role requires a Bachelor's degree and at least 2 years of relevant experience, along with strong English proficiency. Responsibilities include managing calibration activities, producing quality reports, and enhancing team skills. The company offers a competitive salary with bonuses and additional benefits to promote employee well-being.