Bilingual Network Support Engineer (EN/ES) – Hybrid

Megaport; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a skilled Customer Support Engineer in Mexico City. In this role, you will provide high-level service to resolve networking issues for English-speaking customers. Applicants should be fluent in English and Spanish and comfortable in a hybrid work setting. Passion for problem-solving and detail orientation are key. Competitive compensation and flexible working environments are offered.

Servicios

Competitive Compensation Packages

Flexible working environments

Birthday Leave

5 days paid study leave

Health and Wellness Program

Formación

• Understanding of fundamental networking and software concepts.
• Experience handling inbound sales inquiries within the networking industry is a plus.
• Comfortable working with internal and external stakeholders.

Responsabilidades

• Deliver high-quality customer support in English and Spanish.
• Troubleshoot network, portal, and account issues using various tools.
• Manage requests from vendors and suppliers.

Conocimientos

Fluent in English and Spanish

Problem-solving skills

Attention to detail

Strong work ethic

Ability to work autonomously

Educación

Studying Bachelor's Degree in IT or Telecommunications

Descripción del empleo

A global technology leader is seeking a skilled Customer Support Engineer in Mexico City. In this role, you will provide high-level service to resolve networking issues for English-speaking customers. Applicants should be fluent in English and Spanish and comfortable in a hybrid work setting. Passion for problem-solving and detail orientation are key. Competitive compensation and flexible working environments are offered.