Bilingual IT Support Analyst II (English & French) Remote

J.S. Held LLC; A distancia; MXN 899,000 - 1,259,000; Jornada completa

Descripción de la vacante

A leading infrastructure consulting firm in Mexico City is seeking a Technology Support Analyst Tier II to provide remote support for IT issues. This role demands at least 7 years of experience in end-user support, proficiency in English and Canadian French, along with strong problem-solving skills. The firm offers a flexible work environment, medical benefits, and opportunities for professional growth, making it ideal for organized and detail-oriented individuals.

Servicios

Flexible work environment

Medical, Dental and Vision Insurance

Commuter Benefit

Formación

• Minimum of 7 years of experience in a direct end-user support role.
• Professional fluency in English and Canadian French required.
• 2-3 years of job stability in a corporate support environment.

Responsabilidades

• Providing remote support via telephone and email for company systems.
• Troubleshooting issues and performing root cause analysis.
• Create and manage tickets documenting requests and resolutions.

Conocimientos

IT Experience

Problem Management

Desktop Support

Technical Support

Troubleshooting

Application Support

Educación

Bachelor's degree preferred

ITILv4 Certification

Herramientas

Microsoft Office 365

ServiceNow

Azure Active Directory

Descripción del empleo

A leading infrastructure consulting firm in Mexico City is seeking a Technology Support Analyst Tier II to provide remote support for IT issues. This role demands at least 7 years of experience in end-user support, proficiency in English and Canadian French, along with strong problem-solving skills. The firm offers a flexible work environment, medical benefits, and opportunities for professional growth, making it ideal for organized and detail-oriented individuals.