Bilingual Customer Support Specialist (English/Spanish) – Onsite

Tata Consultancy Services; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT Services company in Mexico is looking for a Call Center Customer Service Representative to provide top-notch support. The ideal candidate will communicate effectively with customers, manage inquiries through various channels, and resolve issues. The role demands strong problem-solving abilities, knowledge of SAP, and at least 1 year of customer service experience. Proficiency in Portuguese and advanced English are crucial. Join this dynamic workforce that emphasizes learning and development.

Formación

• 1–3 years of relevant work experience in customer service.
• Advanced English proficiency required.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Acknowledge and resolve customer complaints.
• Manage a team of junior customer service representatives.

Conocimientos

Excellent problem-solving skills

Attention to detail

Excellent phone etiquette

Ability to read and write documents in Portuguese

Educación

Bachelor’s degree in business, finances, economics, or related field

Herramientas

SAP/S4-EXCEL-OUTLOOK

Descripción del empleo

A leading IT Services company in Mexico is looking for a Call Center Customer Service Representative to provide top-notch support. The ideal candidate will communicate effectively with customers, manage inquiries through various channels, and resolve issues. The role demands strong problem-solving abilities, knowledge of SAP, and at least 1 year of customer service experience. Proficiency in Portuguese and advanced English are crucial. Join this dynamic workforce that emphasizes learning and development.