Bilingual Customer Service Representative Home Office

Cs Enterprises At Connectnet; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service solutions company in Mexico is seeking a Customer Service Representative. The ideal candidate should have a strong passion for helping customers, with responsibilities including engaging with customers via phone, email, and chat, providing product information, and managing customer inquiries. Candidates should be bilingual in English and Spanish, with at least 1-year experience in customer service, and possess excellent communication and time management skills.

Servicios

Life insurance

Insurance of major medical expenses

12 vacation days in the first year

Stability and law benefits

Formación

• At least 1 year of relevant work experience.
• Advanced oral & written communication skills in English and Spanish.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about products and pricing.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Conocimientos

Excellent phone etiquette

Excellent verbal communication

Problem-solving ability

Time management

Interpersonal skills

Educación

High School diploma

Bachelor's degree in business, finances, economics, or related field

Descripción del empleo

Role : Customer Service Representative

Years of Experience : 1+ Years

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1+ years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model.

!We are hiring " Customer services representative "!

*Fluent English and Spanish.

*Locate it in Guadalajara or willing to move.

*Excellent communication and interpersonal skills.

*Excellent Customer Service and time managament skills.

*Good at problem solving multitasking.

*Experience in similar roles is a PLUS.

· Excellent job offer.

· Stability.-Law benefits.

· Life insurance and Insurance of major medical expenses.

· 12 days of Vacations in the first year.

Salary 19k to 21k gross

• Send your application in ENGLISH!

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook

Inviting applications for the role of – Process Developer - Customer Service Representative, Insurance!

A dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders, ensuring their needs are met and their experience is of the highest quality.

Responsibilities

This is a full-time role and would involve balancing various tasks like the following indicative - but not limited to:

• Take customer service phone calls, Inbound voice channel and Outbound voice channel (minimally as required due to returned calls, drop calls, communication-related errors, and internal requests).

• Perform all tasks and responsibilities as per process guidelines and procedure

• Ability to multitask and navigate in various programs.

• Professional skills on the phone.

• Ability to foresee problems & communicate with management.

• Perform on metrics and targets - AHT, CSAT, QA and SL etc.

• Positive attitude towards process changes.

• Manage time effectively and be a team player with others.

• Comprehension of customer ask and attempt to first time resolution

• Abide to all code of conduct and policies

Qualifications we seek in you!

Minimum Qualifications

• High School degree diploma

• Advanced oral & written communication skills, good Reading Comprehension- English Language

• Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge

• Effectively listen, comprehend and ability to simplify and articulate clearly

• High on compassion and perseverance to deal with irritated and at critical condition customers

• Actively set your own goals and open to development feedback

Preferred Qualifications/ Skills

• Experience in International Call Center Customer Service in insurance or financial area.

• Experience in Insurance products on Disability benefit and Annuity

• Experience in Long term care, Life, Property casualty/General insurance

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Call Center Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

· CSR Jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements.

Years of experience needed 2–4

Technical Skills:

· Development and support for accounts

· Forecast, update, and follow up with different departments.

· Specialized Supply Chain data management activities

· Manage of SAP/S4-EXCEL-OUTLOOK

· Excellent problem-solving skills

· High level of attention to detail

Basic Portuguese.

Certifications Needed:

· Bachelor's degree in business, finances, economics, or related field.

Job Title: Customer Service Representative

Job Location: GDL

Job Type: Onsite - Work from office

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Customer Service Representative

Role : Customer Service Representative

Years of Experience : 1+Years

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 year of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.