Bilingual CSR

Datamark, Inc.; Ciudad Juárez; A distancia; MXN 375,000 - 564,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Ciudad Juárez, Mexico, is seeking a Bilingual Customer Service Representative to assist customers in both English and Spanish. The role involves handling inquiries, maintaining records, and ensuring customer satisfaction. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. This position offers health insurance, flexible schedules, and a work-from-home option.

Servicios

Health Insurance

Work From Home

Performance Bonus

Paid training

Flexible schedules

Internet Stipend

Formación

• Previous customer service experience preferred.
• Strong problem-solving and decision-making abilities.
• Good computer literacy.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely manner.
• Maintain accurate and up-to-date customer records.
• Ensure a positive customer experience by providing exceptional service.

Conocimientos

Fluency in English

Fluency in Spanish

Excellent communication skills

Problem-solving abilities

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).

In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chat

Responsibilities

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

• High school diploma or equivalent
• Fluency in both English and Spanish
• Previous customer service experience preferred
• Excellent communication skills in both English and Spanish
• Strong problem-solving and decision-making abilities
• Good computer literacy
• Ability to work in a fast-paced environment
• Attention to detail and accuracy

• Health Insurance
• Work From Home
• Performance Bonus
• Paid training
• Flexible schedules
• Internet Stipend