Bilingual Call Center Team Lead - Remote & QA Support

1840 & Company; Monterrey; Presencial; MXN 40,000 - 50,000; Jornada completa

Descripción de la vacante

A global leader in BPO and remote talent solutions is looking for a Bi-Lingual call center team lead in Monterrey, Nuevo León. The ideal candidate will provide support and training to agents, monitor performance, and ensure quality assurance. Requirements include a high school diploma, prior customer service experience, and strong communication skills. This role emphasizes professionalism and the ability to manage difficult situations, contributing to a positive work environment.

Formación

• Prior experience in customer service preferred.
• Strong writing skills and accurate spelling.
• Ability to speak confidently with customers.

Responsabilidades

• Provide support to agents and assist with calls.
• Monitor agent calls and conduct quality assurance.
• Train new employees and provide constructive feedback.

Conocimientos

Customer service experience

Telephone etiquette

Effective communication

Stress management

Educación

High school diploma or equivalent

Herramientas

Basic computer skills

Descripción del empleo

A global leader in BPO and remote talent solutions is looking for a Bi-Lingual call center team lead in Monterrey, Nuevo León. The ideal candidate will provide support and training to agents, monitor performance, and ensure quality assurance. Requirements include a high school diploma, prior customer service experience, and strong communication skills. This role emphasizes professionalism and the ability to manage difficult situations, contributing to a positive work environment.