Bilingual Call Center Team Lead | QA, Coaching & Training

Medium; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO service provider is seeking a Bi-Lingual Call Center Team Lead based in Tijuana, Baja California. The role involves supporting agents, training new employees, and ensuring service quality through monitoring calls. Candidates should have a high school diploma and prior customer service experience, along with excellent communication skills. Offering a competitive wage of $7.94 an hour, this position promotes professional growth in a dynamic work environment.

Formación

• Prior work experience in a customer service role preferred.
• Ability to speak confidently with customers.
• Strong writing skills.

Responsabilidades

• Provide support to agents and assist with calls.
• Monitor agent calls and provide quality assurance evaluations.
• Train and develop new employees.

Conocimientos

Excellent telephone etiquette

Effective communication skills

Ability to handle stress

Basic computer skills

Educación

High school diploma or equivalent

Descripción del empleo

A leading BPO service provider is seeking a Bi-Lingual Call Center Team Lead based in Tijuana, Baja California. The role involves supporting agents, training new employees, and ensuring service quality through monitoring calls. Candidates should have a high school diploma and prior customer service experience, along with excellent communication skills. Offering a competitive wage of $7.94 an hour, this position promotes professional growth in a dynamic work environment.