Bilingual Call Center Specialist — Customer Success

Especialistas En Atracción De Talento; Tlaquepaque; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A talent acquisition specialist firm in Tlaquepaque, Mexico, is seeking a Call Center Customer Service Representative. The ideal candidate should have at least one year of relevant experience and possess excellent verbal, written, and interpersonal skills. Responsibilities include communicating with customers via phone, email, and chat, providing knowledgeable answers about products, and collaborating with internal departments. This role requires multitasking, organization, and the ability to prioritize tasks effectively.

Formación

• At least 1 year of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal communication skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Conocimientos

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization

Descripción del empleo

A talent acquisition specialist firm in Tlaquepaque, Mexico, is seeking a Call Center Customer Service Representative. The ideal candidate should have at least one year of relevant experience and possess excellent verbal, written, and interpersonal skills. Responsibilities include communicating with customers via phone, email, and chat, providing knowledgeable answers about products, and collaborating with internal departments. This role requires multitasking, organization, and the ability to prioritize tasks effectively.