Associate Consultant - Customer Success

NSS; Ciudad de México; Presencial; MXN 552,000 - 737,000; Jornada completa

Descripción de la vacante

A leading software company in Mexico City is seeking an Associate Consultant. In this role, you will build and deploy web-based applications to support clients' business strategies. The ideal candidate has a background in Engineering or Computer Science and is skilled in business process management and communication. Join a passionate team committed to hard work and excellent customer outcomes. The position requires in-office presence four days a week.

Servicios

Training and Development

Growth Opportunities

Community involvement

Formación

• Leverage critical process improvement experience.
• Analyze client business strategies and develop technical solutions.
• Exceptional verbal and written communication skills required.

Responsabilidades

• Build and deploy web-based applications for customers.
• Support customers' business strategies.
• Implement business process management applications.

Conocimientos

Business process management

Knowledge management

Application integration

Verbal and written communication

Relational databases (Oracle, SQL server)

Cloud technologies

Educación

B.S. or M.S. in Engineering, Computer Science, Economics, Math

Descripción del empleo

Our Company

Our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join us, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Our Customer Success team is obsessed with great customer outcomes. We deliver mission‑critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

As an Associate Consultant, you’ll build and deploy web‑based applications on our platform to support our customers’ business strategies. You’re an expert on our software; from implementing the first business process management application to scaling up the program across the enterprise, you will bring our low‑code platform to life.

This role is based at our Mexico City office in Coyoacan. Our company was built on a culture of in‑person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across the company.

To be successful in this role, you need to:

• Leverage experience in a range of critical process improvement disciplines, including business process management, knowledge management, personalization, business intelligence, and application integration
• The skill set and experience to construct, implement, and deploy process‑centric business process management solutions based on our software
• To analyze a client’s business strategy, their business processes, and develop technical solutions to support their business strategy
• Design thinking for prototypes and model business processes
• Exceptional verbal and written communication skills
• Solid foundation of, or love for, technology
• Preferred experience with relational databases (Oracle, SQL server, etc.) and cloud technologies

Basic Qualifications

• B.S. or M.S. in Engineering, Computer Science, Economics, Math, or equivalent background

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus, with dedicated mentorship and the First‑Friend program being widely utilized resources for new hires.
• Growth Opportunities: We provide a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. We foster inclusivity through our 8 employee‑led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with colleagues and larger initiatives throughout the company.

About Us

We are a software company that automates business processes. Our AI‑Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust us to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

We are an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email.