Associate Consultant

Infosys; Monterrey; Presencial; MXN 745,000 - 1,118,000; Jornada completa

Descripción de la vacante

A leading company is seeking a ServiceNow Developer to work on ITSM, ITOM, and HRSD deployments. The role involves collaborating with stakeholders, translating requirements, and ensuring best practices are followed. Ideal candidates will have extensive experience in ServiceNow development and ITIL processes.

Formación

• At least 3 years of experience in Development and Scripting.
• Experience in implementing IT Service Management and ITIL processes.

Responsabilidades

• Work on complex ServiceNow ITSM deployments.
• Translate functional & technical requirements into implementation work packages.

Conocimientos

Development and Scripting

Configuration

Validation

Deployment

Communication

Educación

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS)

Herramientas

ServiceNow

REST API

Descripción del empleo

Job Description

Infosys is seeking ServiceNow Developer for ITSM, ITOM, CSM, FSM, FSO, HRSD.... This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow ITSM deployments (including Incident, Problem, Change, Service Catalogue, Knowledge modules), HRSD, CSM, FSM, or FSO and integrations aligned to industry best practices, translating functional & technical requirements into implementation work packages.
Required Qualifications:
• At least 3 years of experience in Development and Scripting, Configuration, Validation, and Deployment.
• At least 3 years of experience in implementing IT Service Management, ITIL processes, and Enterprise Service Management.
• At least 4 years of experience in capturing requirements, documenting, and mapping current business processes.
• Working knowledge of all aspects of ServiceNow Applications development and REST API-based integrations with third-party applications.
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in business terms.
• Experience working in a multi-vendor development environment.
• Ability to interact cross-functionally and coordinate across organizations, sharing information voluntarily.
• Experience working with ServiceNow platform for global customers.
Preferred Qualifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, HRSD, FSM, FSO, CSM, or other modules.

The job entails sitting and working at a computer for extended periods. Communication may occur via telephone, email, or face-to-face interactions.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over four decades of experience managing global enterprise systems, we guide our clients through their digital journeys by enabling enterprise AI cores that prioritize change execution, and empowering businesses with agile digital solutions for enhanced performance and customer satisfaction. Our continuous learning agenda fosters ongoing improvement by building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees regardless of race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, veteran status, or disability.

Country

Mexico

State / Region / Province

Jalisco, Mexico; Nuevo León

Work Location

Guadalajara, Mexico City, Monterrey

Interest Group

Infy Mexico

Domain

IT Service Management

Skillset

Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-ITSM|ServiceNow-CSM, Technology|Infra_ToolAdministration-ITSM|ServiceNow-HRSD

Company

Infosys Mexico

Role Designation

2014BASCON Associate Consultant