Analyst, Digital Solutions /Workday Analyst

Ingredion; Región Centro; Presencial; MXN 551,000 - 828,000; Jornada completa

Descripción de la vacante

A global food ingredients company located in Guadalajara, Mexico, is seeking an Analyst for Digital Solutions & Reporting Services. This role involves system configuration, maintenance of HR applications, and providing reporting support. Candidates should have HR technology expertise and experience in Workday. Fluency in English and Spanish is required. Competitive compensation and a focus on data management standards are part of the opportunity.

Formación

• Deep HR technology expertise required.
• 1-2 years’ service center experience preferred.
• Strong work ethic, integrity, and personal accountability.

Responsabilidades

• Support HR technology portfolio, system configuration, and maintenance.
• Conduct data audits for quality and compliance.
• Provide reporting support to HR and business community.

Conocimientos

HR technology expertise

Detail-oriented execution

Customer service and communication skills

Problem-solving skills

Data standards management

Workday expertise

Multi-lingual fluency (English, Spanish)

Educación

University Degree in a related field

Herramientas

Workday

PowerBI

MS Office

Descripción del empleo

Overview

Analyst, Digital Solutions & Reporting Services Professional

Location: Guadalajara, Mexico

Reports to: Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services

Grade: E

The Analyst, Digital Solutions & Reporting Services Professional will be responsible for system configuration and maintenance, release management, system security, and audits for HR applications and platforms. They will resolve escalated system inquiries or issues from customer service reps / functional specialists.

Core Responsibilities

• Support HR technology portfolio including system configuration, maintenance, and release management of existing applications and new projects.
• Grant security access to HR systems and tools following security protocols
• Support new HR technology implementations.
• Support testing efforts related to HR technology.
• Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures.
• Provide general reporting support to the HR and Business community through the preparation and delivery of systematically generated data.
• Consult with end users on mid-level to complex reporting solutions and reporting schedules.
• Executes test scripts for testing of new data elements and releases.
• Designs and maintains the HR Data Model and ensures that just one source of master data exists for each HR process.
• Support other HR Specialists by designing customized reports and providing source data.
• Run regular audits over HR data and report issues to be corrected.

Qualified Candidates will have

Minimum Requirements:

• Deep HR technology expertise
• Detail-oriented execution of routine and complex processes (HR functional/operational knowledge)
• Uses technology to improve and automate activities – deeper Workday expertise to manage complex, back-end processes.
• Knowledge of the full HR operations solution and intersection points
• Effective vendor and partner collaboration
• Balance of speed and thoroughness
• Rigorous management of data standards across systems
• Understands the flow of data and system integrations.
• Strong customer service and communication skills
• Manage relationships and expectations of team members, stakeholders, and business/technology partners regarding reporting.
• Understand GDPR methodology and PII data.

Desired Requirements, Behaviors, and Attributes

• University Degree or equivalent experience in a related field
• 1-2 years’ service center experience with direct customer interaction
• Expertise in use of HR digital tools and technology strongly preferred.
• Proven time management skills, and a strong sense of urgency
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
• Ability to establish effective professional working relationships.
• Problem-solving skills and a customer service orientation
• Able to run reports, conduct audits, and interpret data to conduct analysis.
• Consistent exercise of judgment and escalation as necessary to resolve problems.
• Strong work ethic, integrity, and personal accountability
• Strong communication and interpersonal skills and a collaborative team spirit
• Highly proficient in the use of applicable HR technology and MS Office
• Common office productivity software and the ability to learn case management software applications.
• Experience with Workday HR Reporting and data visualization tools
• Contingent Workforce Management Reporting
• Calculated fields in Workday for reporting is a plus.
• PowerBI knowledge is a plus.
• Demonstrated ability to communicate verbally and in writing.
• Multi-lingual fluency: English (Required) plus one or more of the following: Spanish, Portuguese
• Limited travel
• May require non-standard work hours.

Language Skills & Proficiency

• English — Verbal: High; Written: High (Must have)
• Spanish — Verbal: High; Written: High (Must have)
• Portuguese — Verbal: Medium; Written: Medium (Nice to have)

Relocation Available: No