AI-Driven Customer Support Engineer

Blueconic; A distancia; MXN 455,000 - 638,000; Jornada completa

Descripción de la vacante

A leading customer data platform company is seeking a Customer Support Engineer to enhance its Customer Support function. In this full-time role based in Mexico, you will assist in resolving technical issues, support customer success, and collaborate with teams for process improvements. The ideal candidate will have over 4 years of front-end development experience and 2 years in customer support, excellent communication skills, and a passion for learning. Join us to make a meaningful impact with customer data.

Formación

• 4+ years front-end development experience (HTML, CSS, JavaScript).
• At least 2+ years in a similar customer support role.
• Proven ability to manage multiple tasks without falling behind.

Responsabilidades

• Actively listen to customers to understand their issues.
• Provide step-by-step guidance for resolving technical issues.
• Gather information needed to solve customer problems.
• Educate customers on product features to minimize technical challenges.
• Collaborate on training and optimizing AI assistants.

Conocimientos

Hands-on experience with customer data platforms

Front-end development (HTML, CSS, JavaScript)

Excellent written and oral communication skills

Ability to manage multiple tasks

Team-player mentality

Personalization

Communication skills

Problem solving

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

A leading customer data platform company is seeking a Customer Support Engineer to enhance its Customer Support function. In this full-time role based in Mexico, you will assist in resolving technical issues, support customer success, and collaborate with teams for process improvements. The ideal candidate will have over 4 years of front-end development experience and 2 years in customer support, excellent communication skills, and a passion for learning. Join us to make a meaningful impact with customer data.