AI-Driven Application Support Engineer

Crossover; A distancia; MXN 1,038,000; Jornada completa

Descripción de la vacante

A tech-enabled support firm is seeking an Application Support Engineer to provide high-level customer support, focusing on complex technical issues. You will require at least 3 years of experience in technical customer support and basic coding skills. This is a full-time remote role with an annual compensation of $60,000 USD. The position is available immediately under a contractor agreement. Join us to contribute to innovative customer solutions in a demanding environment.

Formación

• Must be based in North or South America.
• At least 3 total years of experience in a technical customer support role.
• Strong problem understanding and attention to detail.

Responsabilidades

• Provide outstanding customer support on intricate problems.
• Diagnose escalated, high-complexity tickets using AI tooling.

Conocimientos

Troubleshooting Skills

Basic coding skills

Customer support expertise

Descripción del empleo

A tech-enabled support firm is seeking an Application Support Engineer to provide high-level customer support, focusing on complex technical issues. You will require at least 3 years of experience in technical customer support and basic coding skills. This is a full-time remote role with an annual compensation of $60,000 USD. The position is available immediately under a contractor agreement. Join us to contribute to innovative customer solutions in a demanding environment.