Account Specialist / Saas

Adecco; Puebla de Zaragoza; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company located in Puebla, Mexico, is seeking an experienced Account Specialist with a strong background in SaaS sales. The candidate should be skilled in managing a portfolio of accounts, focusing on renewals and upselling. Responsibilities include building lasting customer relationships and using CRM tools like Salesforce for tracking. This role offers a competitive salary, unlimited commissions based on performance, and professional growth opportunities with a hybrid work model.

Servicios

Major medical insurance

Life insurance

Meal vouchers or food allowance

Additional vacation days

Continuous training and development

Formación

• Proven experience in SaaS sales (minimum 1 year).
• Experience in renewals, upsell, or managing recurring accounts.
• Ability to handle high volumes of accounts (200+).
• Strong digital skills and quick learning capability.

Responsabilidades

• Manage an existing customer portfolio, focusing on renewals and upsell opportunities.
• Build long-term relationships by understanding customer needs.
• Close renewal opportunities within the established cycle.
• Use CRM to track progress and manage opportunities.

Conocimientos

Commercial skills

Customer service orientation

Goal-oriented

Strong organization

Proficiency in CRM tools

Communication in Spanish and English

Herramientas

Salesforce

Descripción del empleo

We are looking for an Account Specialist with proven experience in SaaS sales.

If you have strong commercial skills, customer service orientation, and the motivation to grow within a global technology company, this role is ideal for you.

Responsibilities

• Manage an existing customer portfolio, focusing on renewals and upsell opportunities.
• Build long-term relationships by understanding customer needs with a consultative approach.
• Identify and use the most effective virtual channel to engage with clients.
• Close renewal opportunities within the established cycle.
• Use CRM (Salesforce) to track progress, generate insights, and manage opportunities.
• Identify growth opportunities and contribute to the commercial strategy of the region.
• Ensure high levels of customer retention and satisfaction.

Requirements (Mandatory)

• Proven experience in SaaS sales (minimum 1 year).
• Experience in renewals, upsell, subscriptions, or managing recurring accounts.
• Demonstrated ability to handle high volumes of accounts (200+).
• Proficiency in CRM tools (preferably Salesforce).
• Excellent communication skills in Spanish and English (oral and written).
• Goal-oriented profile with resilience, strong organization, and the ability to work under pressure.
• Strong digital skills and the ability to learn quickly.

Offer

• Competitive base salary.
• Unlimited commissions, directly linked to your performance.
• Hybrid model (home office + office).
• Expansion project with real opportunities for professional growth.

Benefits

• Superior benefits, including:
  • Major medical insurance
  • Life insurance
  • Meal vouchers or food allowance
  • Additional vacation days
  • Continuous training and development within the SaaS industry