Account Specialist

PowerToFly; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking an Account Specialist in CDMX. In this role, you will manage renewals and upsell opportunities, prepare quotes, and act as a primary contact for customer inquiries. Candidates should have at least 2 years in account management or sales roles within SaaS environments, possess a bachelor's degree, and demonstrate advanced English proficiency. The position offers a hybrid work model with competitive compensation, career development opportunities, and benefits for work-life balance.

Servicios

Flexible hybrid working environment

Comprehensive benefits including mental health days

Career development programs

Volunteer days off

Formación

• 2+ years in account management or related roles in SaaS environments.
• Experience managing customer portfolios and renewal processes.

Responsabilidades

• Own the end‑to‑end renewal process for customer portfolios.
• Prepare quotes and manage commercial inquiries.
• Analyze customer data to identify trends and maintain CRM records.
• Collaborate with Account Executives and other teams for smooth processing.

Conocimientos

Advanced English proficiency

Strong commercial acumen

Excellent communication

Highly organized

Analytical mindset

Proficient in CRM

Educación

Bachelor's degree in business, Marketing, or related field

Herramientas

Salesforce

CPQ platforms

Descripción del empleo

Account Specialist

Are you passionate about the chance to bring your experience to a world‑class company that is market‑leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

About the Role

In this opportunity as an Account Specialist, you will have the following responsibilities:

• Renewal Management: Own the end‑to‑end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization.
• Commercial Execution: Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low‑complexity upsell and cross‑sell opportunities.
• Customer Engagement: Act as a primary contact for commercial and support‑related inquiries; confirm renewal intent and clarify terms with customers.
• Data Analysis & Forecasting: Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts.
• Cross‑Functional Collaboration: Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment.

About You

You’re a fit for the role if your background includes:

• 2+ years in account management, renewals, inside sales, or customer‑facing roles (preferably in SaaS or recurring revenue environments) and accounts portfolio management.
• Bachelor’s degree in business, Marketing, or a related field, or equivalent professional experience.

Skills & Attributes

• Advanced English proficiency both written and oral (candidates will be tested before setting up an interview).
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Highly organized with strong attention to detail and follow‑through.
• Analytical and solution‑oriented mindset.
• Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
• Comfortable managing multiple priorities and working cross‑functionally.
• Ability to build value propositions aligned with customer needs.

Key Metrics

• Renewal & Retention: % of contracts successfully renewed and customers retained.
• Cross‑Sales & Upsells: Revenue generated from low‑complexity upsell and cross‑sell opportunities.

Daily Activities

• Drive timely and accurate renewals through proactive customer communication and documentation.
• Handle inbound commercial requests and support pricing discussions.
• Collaborate across teams to align on customer strategy, pricing, and contract terms.
• Maintain visibility into commercial performance through accurate forecasting and CRM updates.

Compensation

Base salary + variable commissions based on performance metrics.

Benefits

• Hybrid Work Model: Flexible hybrid working environment (2‑3 days a week in the office depending on the role).
• Flexibility & Work‑Life Balance: Flex My Way policies for personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Continuous learning and skill development programs with Growth My Way programming.
• Industry Competitive Benefits: Comprehensive plans including flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Inclusion and belonging, flexible work arrangements, and values of customer obsession, winning, challenging thinking, fast action, and teamwork.
• Social Impact: Paid volunteer days off annually and opportunities for pro‑bono consulting projects and ESG initiatives.
• Real‑World Impact: Supporting justice, truth, transparency, and law enforcement through trusted information and unbiased data.

Location

CDMX

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.