Account Operations Specialist

NTT DATA; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services provider is seeking an Account Operations Specialist. This remote role requires 5+ years of experience and advanced English proficiency. Responsibilities include managing metrics across organizations, developing project documentation, and tracking KPIs. Ideal candidates should be able to work US hours and handle some weekends for approvals. Join us to drive efficient operations and support strategic initiatives.

Formación

• 5+ years of experience in project management or related field.
• Ability to develop project documentation and reports.
• Experience with resource allocation and capacity analysis.

Responsabilidades

• Define, enforce and follow metrics management across multiple organizations.
• Develop and maintain project templates and documentation standards.
• Track KPIs, milestones, dependencies, risks and issues.
• Support project budgeting and cost tracking.

Conocimientos

Advanced level of English

Metrics management

Project budgeting and cost tracking

KPI tracking

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking an Account Operations Specialist to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).

Account Operations Specialist

100% remote, can work anywhere in Mexico

Key Responsibilities

• 5+ years of experience
• Define, enforce and follow metrics management across multiple organisations.
• Develop and maintain project templates, documentation standards, and reporting structures.
• Collect, analyse and consolidate project status reports across the portfolio.
• Track KPIs, milestones, dependencies, risks and issues.
• Escalate variances or critical risks to stakeholders when needed.
• Monitor resource allocation across projects.
• Support workforce planning and capacity analysis.
• Help resolve resource conflicts and optimise utilisation.
• Support project budgeting, cost tracking and financial forecasting.
• Prepare executive‑level updates and presentations.
• Provide invoices, reports, graphs.

Qualifications

• Advanced level of English
• Work US schedule, some weekends due to timesheet approvals.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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