Account Operations Specialist

Envato; México; A distancia; MXN 552,000 - 829,000; Jornada completa

Descripción de la vacante

A leading creative solutions company is seeking an Account Operations Specialist in Mexico. This role focuses on ensuring smooth customer operations by handling inquiries, billing, and account setup. Candidates should have experience in Sales Operations, be proficient in CRM systems, and communicate effectively in English and Spanish. Flexible work options and comprehensive benefits are offered.

Servicios

Flexible Working

Work from Anywhere

Connection Budget

Learning Budget

Home Office Allowance

Wellbeing program

Volunteer Leave

Parental Leave

Christmas Bonus

Grocery tickets

5% Saving Funds

Private Health Insurance

Unlimited Ebooks

Formación

• 2–4 years of experience in Sales Operations or a related client-facing role.
• Understanding of SaaS model, subscription billing, and B2B lifecycle.
• Excellent English and Spanish communication skills, both written and spoken.

Responsabilidades

• Respond to customer inquiries and keep clients informed about account status.
• Process orders and ensure billing information is accurate.
• Help new customers get set up by coordinating with internal teams.
• Monitor renewal dates and prepare necessary paperwork.
• Act as point of contact for urgent customer issues.

Conocimientos

Sales Operations

Customer Lifecycle Management

CRM proficiency

Bilingual (English and Spanish)

Herramientas

Salesforce

NetSuite

Stripe

Recurly

Descripción del empleo

About Us

Envato empowers creatives to thrive. We help creatives bring ideas to life, improve workflows, and provide an unparalleled toolkit with world-class assets, AI tools, and hands-on tutorials. As AI transforms the creative landscape, we’re committed to building what’s next for the future.

We’re a purpose-driven company with flexible, inclusive ways of working. Our connected culture spans a global team. Our values—Community Spirit, Build Our Future, Embrace Diversity, Make It Happen, and Make Envato Proud—guide everything we do, shaping how we work, grow, and succeed.

You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024.

About the role

Ready to be the wizard behind the curtain? We’re looking for an Account Operations Specialist to join our Enterprise team in Mexico. This role keeps our customer operations running smoothly, ensuring our creative clients get the support they need without a hitch.

You’ll be the go-to person for essential back-end support, handling billing and renewals, contract management, and CRM hygiene. You’ll be part of a small, but mighty, account management team. Your work will directly impact customer satisfaction and retention, driving efficiency so the team can focus on empowering creatives. If you’re detail-oriented and enjoy solving problems before they arise, this role is for you.

What you'll be doing

• Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and required actions.
• Process orders and ensure billing information is accurate, following up with the Finance team on invoices or refunds as needed.
• Help new customers get set up and activated by coordinating with internal teams like IT and Legal.
• Monitor renewal dates and help prepare all necessary paperwork, from purchase orders to renewal forms.
• Act as the point of contact for urgent customer issues, escalating to the right internal teams to resolve quickly.
• Keep CRM and ERP systems clean, logging all communications and actions to keep the team informed.
• Collaborate with Sales, Finance, Legal, and Support to achieve shared goals and maintain seamless operations.

About you

• You have 2–4 years of experience in a similar role, such as Sales Operations or a related client-facing position.
• You understand the SaaS business model, subscription billing, and the B2B customer lifecycle.
• You are proficient with CRM and ERP systems (e.g., Salesforce or NetSuite) and have experience with payment platforms (e.g., Stripe or Recurly).
• Your English and Spanish communication skills are excellent, both written and spoken.
• You are organized and able to manage multiple priorities.
• You thrive in a fast-paced environment and are eager to contribute in a small but mighty team.
• Experience in the creative, media, or digital industry is a bonus but not required.

Life at Envato

• Flexible Working: remote-first with flexibility to manage work and life as needed.
• Work from Anywhere: option to work in another location for up to 3 months per calendar year.
• Conoce Mexico: travel benefit to explore and visit places across Mexico.
• Connection Budget: annual budget to connect with the team IRL where and when possible.
• Learning Budget: study leave and annual funds for learning and development.
• Home Office Allowance: contribution towards setup and a monthly allowance for work-from-home costs.
• Wellbeing: access to a holistic assistance program for support in life and health.
• Volunteer Leave: 2 days per calendar year to volunteer.
• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.
• Christmas Bonus, Paid Holidays and Holiday Bonus: 30 days paid in December; 12 days vacation in the first year; 100% of holiday bonus.
• Grocery tickets: monthly food vouchers up to 5% (subject to legal cap).
• 5% Saving Funds (fondo de ahorro).
• Private Health Insurance (SGMM).
• Unlimited Ebooks.

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Research shows candidates from neurodiverse and underrepresented backgrounds may hesitate to apply unless adjustments are available. We welcome applications from all backgrounds and will provide reasonable adjustments on request.

We appreciate the time you’ve taken to apply to Envato and we’re committed to responding to every applicant.

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