Account Manager

Mitratech Holdings Inc; A distancia; MXN 300,000 - 500,000; Jornada completa

Descripción de la vacante

A leading software solutions company is seeking a skilled account manager in Mexico to cultivate customer relationships, drive revenue growth, and retain existing clients. The position requires 2-4 years of account management experience, particularly within the legal sector. A Bachelor's degree is necessary, along with strong communication and multitasking skills. This role offers the opportunity to work in a diverse and inclusive environment, emphasizing continuous learning and adaptability.

Formación

• 2-4 years of sales and/or account management experience required.
• Proven experience in the legal industry is essential.
• Ability to nurture business relationships is crucial.

Responsabilidades

• Manage customer relationships with a focus on revenue retention.
• Build account plans for top customers.
• Develop a strong sales pipeline and meet revenue targets.

Conocimientos

Customer-driven personality

High energy and multitasking

Effective communication skills

Project and time management skills

Educación

Bachelor's Degree or equivalent experience

Herramientas

MS Office

Google Office applications

Descripción del empleo

At Mitratech, we are a team of technocrats focused on building world‑class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close‑knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

• Manage customer relationships with a particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
• Build account plans for top customers that focus on mutual success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi‑year renewals, annual price increases, and finding expansion opportunities to collaborate with the sales team on to closure.
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value‑based reviews and discussions with top customers (business reviews, cadence calls)
• Handle customer calls and inquiries promptly and courteously, with customer experience and resolution as a focus point
• Work with other customer‑impacting departments to ensure our customers have a world‑class and successful experience with all Mitratech’s solutions.
• Keep up‑to‑date knowledge of the industry, as well as the competitive posture of the company

Requirements & Skills:

• Bachelor's Degree, or equivalent experience
• A minimum of 2-4 years of sales and/or account management experience
• Proven experience within the legal industry, such as working with law firms, corporate legal departments, or legal service providers
• Customer‑driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem‑solving, and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal, and in‑person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in all MS Office & Google Office applications
• Travel - Up to 25%

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.