Jobs in Torino, Deutschland

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The Licensed Practical Nurse, Health Plan Support is an integral part of the Care Management team, responsible for triaging calls requiring urgent follow-up, educating, coordinating, and tracking preventative care with health plan members. This is a fully remote position with periodic travel to the nearest office based on your location.

• Respond to incoming calls with the goal of resolving issues in one call or within the same day.
• Assist and consult with members and providers over the phone.
• Gather information for escalation to Care Manager or supervisor when needed.
• Contact members requiring preventative care, including immunizations and health screenings, providing guidance and education to reduce hospitalizations and enhance safety at home.
• Review health reports and member records to identify those needing wellness visits or preventative care.
• Schedule and coordinate preventative care appointments within required timeframes.
• Arrange transportation for wellness or preventative appointments when necessary.
• Document all communications in the electronic medical record (EMR).
• Update member records with health maintenance documents from external sources.
• Collaborate with the Care Management Team if preventative care coordination is unsuccessful.
• Demonstrate compassion, collaboration, communication, and sound member-care judgment.
• Support compliance with quality standards and engage members to ensure they feel heard and respected.
• Manage multiple management systems simultaneously.
• Perform other duties as assigned to support care management efforts.

Note: This position requires residence within Upstate New York.

• Licensed Practical Nurse with current NY licensure and residence in NYS.
• Minimum of two years clinical experience or experience in outreach, managed care, case management, or related fields.
• Proficiency with Microsoft Office applications such as Excel and Word.
• Familiarity with EMR systems like Mediture/Truchart, HealtheConnections, Zoom, and Microsoft Teams.

• Proficient computer and typing skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for effective interaction with patients, team members, and physicians.
• Ability to work independently with attention to detail.
• High customer service standards.
• Ability to learn and utilize department-specific software.
• Flexible schedule and team-oriented work approach.

• Ability to sit or stand for 90% of the day.
• Sufficient visual and hearing ability to comprehend communication.
• Effective verbal and written expression.
• Use of telephone and laptop for communication and data entry.
• Bloodborne Pathogens Exposure Category III (rare contact with blood and body fluids).

Salary: $21.36 - $26.70/hour (H07 non-exempt), with benefits including 401K, gym, tuition reimbursement, HSA, recognition programs, paid time off, and more.

Nascentia Health leads in home, post-acute, and community health care, focusing on holistic, patient-centered care in the comfort of patients' homes. We are committed to innovation and excellence, with a dedicated team working towards our mission of being the premier home and community-based care provider. We are an Equal Opportunity Employer. Employment is contingent upon negative drug screening results.