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Multilingual Crypto Chat Support Specialist - Remote & Flexible
Job summary
A leading support-as-a-service company is seeking a Chat Support Consultant to provide customer support in crypto trading. This role requires native Japanese and strong English proficiency, along with experience in online customer support. Join a multicultural team and enjoy flexible scheduling and the possibility of working fully remotely. Candidates should have strong analytical and problem-solving skills, and financial background is preferred.
Benefits
Qualifications
- At least 6–12 months of online customer support experience, preferably in crypto or financial services.
- Experience in handling customer inquiries.
- Proven ability to manage complaints and appeals.
Responsibilities
- Provide efficient customer support in crypto trading via live chat, tickets, and email.
- Handle customer inquiries and disputes.
- Maintain up-to-date knowledge of the company’s trading platform.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.