Multilingual Crypto Chat Support Specialist - Remote & Flexible

SupportYourApp; Roma; Remoto; EUR 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

A leading support-as-a-service company is seeking a Chat Support Consultant to provide customer support in crypto trading. This role requires native Japanese and strong English proficiency, along with experience in online customer support. Join a multicultural team and enjoy flexible scheduling and the possibility of working fully remotely. Candidates should have strong analytical and problem-solving skills, and financial background is preferred.

Servizi

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards system

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Competenze

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in handling customer inquiries.
• Proven ability to manage complaints and appeals.

Mansioni

• Provide efficient customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries and disputes.
• Maintain up-to-date knowledge of the company’s trading platform.

Conoscenze

Native Japanese

Strong English proficiency (minimum B2)

Analytical skills

Problem-solving skills

Experience in live chat support

Payment/banking knowledge

Crypto industry knowledge

CRM experience

Descrizione del lavoro

A leading support-as-a-service company is seeking a Chat Support Consultant to provide customer support in crypto trading. This role requires native Japanese and strong English proficiency, along with experience in online customer support. Join a multicultural team and enjoy flexible scheduling and the possibility of working fully remotely. Candidates should have strong analytical and problem-solving skills, and financial background is preferred.