Italian-Speaking Customer Expert - Remote from Greece

EU Best Jobs; Bologna; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Service Representative in Bologna, Italy. You will deliver exceptional customer service and troubleshoot issues while managing customer interactions with empathy and professionalism. Candidates should have excellent Italian and good English skills, along with previous experience in a premium customer service environment. The role offers relocation support, competitive salary, healthcare benefits, and professional development opportunities.

Servizi

Relocation support

Competitive monthly salary

Health care benefits

Full training

Professional growth opportunities

Free online Greek language courses

Competenze

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary.
• Show empathy and professionalism.
• Manage customers and support them.
• Collaborate with internal teams.
• Consistently meet performance targets.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree preferred

Strumenti

CRM systems familiarity

Descrizione del lavoro

We are EU Best Jobs — your trusted link to top job opportunities across Europe. Our mission is simple : to make it fast, safe, and easy for you to find rewarding work abroad. Whether you are looking for a fresh start or a step up, we connect you with employers who value your skills.

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills .
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas