Jobs in Milano, United States

Position Job Title : Senior Travel Designer (Italy team)

Start Date : ASAP

Employer : N2S Italia Ltd

Type of Contract : Full-Time

Base Salary per Annum : to be discussed, depending on experience

Bonus : up to 25% of the Gross Salary

Annual Leave Entitlement : 20 Working Days (Plus Bank Holidays)

Probation Period : 3 months

Working place : working from home / remote. London with full employment contract, Italy with freelancer full-time contract.

Working days : Monday to Friday – 10am to 6pm

In high season (June to September), it might be required occasionally to assist with urgent matters on weekends.

• Travel Design : Luxury Travel Design: creating client itineraries including activities, transportations, and VIP services to ensure seamless experiences that embrace the N2S values.
• Villa Rental: managing villa rental requests starting from receiving inquiries from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa stay.
• Uploading all relevant information into company software, reserving all confirmed services via automated emails.
• Liaising with the Quality Manager at the Travel Document stage to ensure all client details are provided and all communications with ground partners are in place.
• Responding promptly to client and B2B agent requests, providing timely support and information, and ensuring all requests and follow-ups are sent on time.
• Enhancing client experience by providing special touches such as welcome cards, birthday surprises, and additional amenities.
• Creating new products when required, including local site inspections and scouting.
• Assisting CEO, COO, and CFO in daily tasks if required.

• Minimum 3 years of experience in luxury travel, hospitality, or event planning. A background in DMC is advantageous.
• Fluent in English; additional languages (e.g., French, Spanish, German) are a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build and maintain relationships with clients, partners, and suppliers.
• Proven organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proactive problem-solving approach aligned with N2S standards of excellence.
• A strong sense of taste and aesthetics is essential for this role.

Please send your cover letter and CV to [emailprotected], copying in [emailprotected].